LanceSoft
Marketing/Creative/Product Design - Content Specialist
LanceSoft, San Francisco, California, United States, 94199
Job Description: *** builds simple, powerful products for people and businesses. 500 million people around the world use *** to work the way they want, on any device, wherever they go. With 200,000 businesses on *** Business, we're transforming everyday workflows and entire industries.
We believe technology should get out of the way, so there's no limit to what people can do. We're a thoughtful, tightly-knit team that's committed to realizing ambitious ideas.
As a Content Specialist on the *** CX Scaled Content Creation team, you'll write knowledge base articles for our help center (help.***.com) and internal support knowledge base. You'll work closely with subject matter experts from CX, product, design, and marketing to create content that supports product launches and optimization projects. This is a production level position where you'll work on multiple project simultaneously developing content for both consumer and business audiences, as well as internal support agents. You'll join a fast-paced, globally distributed team that "translates" technical concepts into clear, concise copy.
Position Responsibilities: - Mange the end-to-end development cycle of content projects to support product launches - Interview subject matter experts and conduct discovery research to discern content organization - Write, edit, and optimize external knowledge base content on help.***.com - Update internal knowledge base articles, including troubleshooting articles, handling guides, one-pagers and how-to articles - Maintain and update a collection of support macros for support agents that demonstrate the *** Support voice and tone - Work directly with the Training Development team to ensure cohesive messaging of information to support agents - Collaborate with cross-functional stakeholders to support product launch activity - Participate in content peer reviews and provide concise, actionable feedback
Position Requirements: - 2-5 years experience documenting software products. - Proven working experience in technical writing and/or software documentation, with portfolio - Ability to work autonomously, with excellent time management and organizational skills - Ability to deliver high quality content, paying extreme attention to detail - Ability to quickly grasp complex technical concepts and make them easily understandable by various tiers of support - Excellent writing, editing, and proofreading skills in English - Experience developing written content, adhering to style and brand guides
We believe technology should get out of the way, so there's no limit to what people can do. We're a thoughtful, tightly-knit team that's committed to realizing ambitious ideas.
As a Content Specialist on the *** CX Scaled Content Creation team, you'll write knowledge base articles for our help center (help.***.com) and internal support knowledge base. You'll work closely with subject matter experts from CX, product, design, and marketing to create content that supports product launches and optimization projects. This is a production level position where you'll work on multiple project simultaneously developing content for both consumer and business audiences, as well as internal support agents. You'll join a fast-paced, globally distributed team that "translates" technical concepts into clear, concise copy.
Position Responsibilities: - Mange the end-to-end development cycle of content projects to support product launches - Interview subject matter experts and conduct discovery research to discern content organization - Write, edit, and optimize external knowledge base content on help.***.com - Update internal knowledge base articles, including troubleshooting articles, handling guides, one-pagers and how-to articles - Maintain and update a collection of support macros for support agents that demonstrate the *** Support voice and tone - Work directly with the Training Development team to ensure cohesive messaging of information to support agents - Collaborate with cross-functional stakeholders to support product launch activity - Participate in content peer reviews and provide concise, actionable feedback
Position Requirements: - 2-5 years experience documenting software products. - Proven working experience in technical writing and/or software documentation, with portfolio - Ability to work autonomously, with excellent time management and organizational skills - Ability to deliver high quality content, paying extreme attention to detail - Ability to quickly grasp complex technical concepts and make them easily understandable by various tiers of support - Excellent writing, editing, and proofreading skills in English - Experience developing written content, adhering to style and brand guides