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Job Description
Increase your chances of an interview by reading the following overview of this role before making an application. The Catholic Charities D.R.I.V.E. Program provides individuals and families currently living in large vehicles in the City of San Francisco with access to the RV Buy Back Program and Rapid Rehousing (RRH) rental subsidies, paired with intensive case management. The goal is to transition RV homeless families into stable housing as quickly as possible while also preventing RV low-income families from falling into homelessness. Program Director Role Under the general supervision of the Assistant Deputy Director, the Program Director oversees the daily operations of the D.R.I.V.E. Program. This role includes direct supervision of case management staff, problem-solving program or client issues, and serving as a liaison with property owners, managers, and community partners. Key responsibilities include: Overseeing intake assessments, case management, crisis intervention, counseling, and referral services. Managing budget development, voucher issuance, and coordination of services to address clients’ immediate needs. Supporting staff through case consultation and ensuring high-quality service delivery. Conducting home and field visits as part of ongoing engagement with clients and community partners. The Program Director plays a critical role in ensuring the program delivers rapid, housing-focused interventions that drive stability forward for San Francisco RV families. The Program Director is responsible for overseeing the daily operations of the D.R.I.V.E. Program in compliance with Catholic Charities policies, procedures, and contractual requirements. The position provides direct supervision to program staff, ensures effective service delivery, and works in close coordination with community partners, contractors, and funders to achieve program outcomes. Essential Duties & Responsibilities Operations Management Monitor and direct day-to-day operations of the program in compliance with Catholic Charities’ standards, contract requirements, and best practices. Maintain strong coordination with contractors and city partners to ensure effective implementation of the RV Buy Back and Rapid Rehousing (RRH) components. Prepare and submit monthly reports, ensuring accurate record-keeping for regulatory agencies and funders. Service Management Develop, maintain, and improve standards of client service, including written procedures, protocols, and quality assurance practices. Oversee case management practices to ensure client needs are addressed quickly and effectively, including housing placement, crisis intervention, and supportive services. Maintain an updated database of available housing units within San Francisco and the greater Bay Area. Fiscal Management Implement sound fiscal practices, including budget development, monitoring, and compliance. Manage all program revenue sources, including government contracts, grants, and other funding streams. Leadership & Staff Development Provide supervision, coaching, and performance management for staff, including hiring, training, scheduling, evaluation, and professional development. Foster a positive, mission-driven team culture that supports staff well-being and service excellence. Participate actively as a member of the Catholic Charities management team, contributing to organization-wide initiatives. Community & Partnerships Build and sustain positive professional relationships with collaborative service providers, funders, landlords, and community partners. Represent the program at community meetings, coalitions, and city forums as assigned. Coordinate community outreach activities with staff to increase program visibility and impact. Strategic Planning & Development Assist in the development of strategic plans and program objectives aligned with Catholic Charities’ mission, vision, and values. Support fundraising, contract renewals, and grant-writing efforts through proposal development, reporting, and donor engagement. Participate in program planning committees, special projects, and events. Compliance & Reporting Ensure accurate data entry into HMIS/One System and Catholic Charities CARE Systems. Submit timely and accurate reports to funders, contractors, and internal leadership. Mission Alignment Model and promote Catholic Charities’ Mission, Vision, and Core Values in all aspects of work. Commit to a culture of respect, inclusivity, and equity for clients and staff. Additional Information This position description is not intended to be all-inclusive. Management reserves the right to assign or reassign duties and responsibilities at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge, skill, and/or ability. Reasonable accommodation may be provided to enable individuals with disabilities to perform basic functions. Education & Experience
BA Degree or master’s degree in social work or similar field or five years related experience required with at least one year of experience in providing direct services in a social service organization. 2-5 years of management experience. Minimum two years of experience providing client case management services and experience working with the homeless population. Experience navigating the Bay Area housing market. Knowledge, Skills & Abilities
Excellent interpersonal and communication skills. BILINGUAL SPANISH. Knowledge of San Francisco County social services networks. Strong coordination skills. Knowledge of community resources for the population. Strong knowledge of substance abuse and mental health issues and treatment models, including Harm Reduction and trauma-informed care. Ability to assess emergencies and react accordingly by accessing appropriate medical/social systems. You must be able to drive and access a reliable vehicle for home visits (mileage is paid by the agency). Personal cellphone use required for Multifactor Authentication (phone stipend paid by agency). Good written and verbal communication skills. Ability to prioritize tasks with strong organizational skills. Ability to design systems and processes to track data and monitor progress. Functional knowledge of Microsoft Office Products. Knowledge of mandatory reporting requirements for people working with aging adults and children. Knowledge of issues facing homeless individuals. Achievement-oriented and client-focused. Cultivates teamwork and cooperation. Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations. Clearances & Physical & Environmental
Fingerprints: Required TB Screening – Negative Tuberculosis Test: N/A First Aid Certificate: N/A Driving is required; valid California driver’s license and proof of DMV record may be required. Reasonable accommodations may be provided to enable performance of duties. Physical demands include frequent bending, standing, reaching, lifting, and driving; working in clients’ living environments with exposure to weather and potential behavioral challenges. Disclaimer: The above statements describe the general nature of work performed by this classification and are not exhaustive. All personnel may be required to perform duties outside of their typical responsibilities occasionally, as needed. Equal Employment Opportunity: Catholic Charities is an equal opportunity employer. We are committed to equal employment without regard to race, color, religion, sex, sexual orientation, gender identity, creed, ancestry, national origin, disability, veteran status, or AIDS/HIV status, or any other characteristic protected by law. San Francisco Fair Chance Ordinance applies to qualified applicants with arrest and conviction records. Company Description: Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, serving San Francisco, San Mateo, and Marin Counties. Our organization, with a budget around $54.3 million and a workforce of approximately 450–600, addresses homelessness, poverty, immigration, inequality, hunger, and related needs with services of the highest quality.
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Increase your chances of an interview by reading the following overview of this role before making an application. The Catholic Charities D.R.I.V.E. Program provides individuals and families currently living in large vehicles in the City of San Francisco with access to the RV Buy Back Program and Rapid Rehousing (RRH) rental subsidies, paired with intensive case management. The goal is to transition RV homeless families into stable housing as quickly as possible while also preventing RV low-income families from falling into homelessness. Program Director Role Under the general supervision of the Assistant Deputy Director, the Program Director oversees the daily operations of the D.R.I.V.E. Program. This role includes direct supervision of case management staff, problem-solving program or client issues, and serving as a liaison with property owners, managers, and community partners. Key responsibilities include: Overseeing intake assessments, case management, crisis intervention, counseling, and referral services. Managing budget development, voucher issuance, and coordination of services to address clients’ immediate needs. Supporting staff through case consultation and ensuring high-quality service delivery. Conducting home and field visits as part of ongoing engagement with clients and community partners. The Program Director plays a critical role in ensuring the program delivers rapid, housing-focused interventions that drive stability forward for San Francisco RV families. The Program Director is responsible for overseeing the daily operations of the D.R.I.V.E. Program in compliance with Catholic Charities policies, procedures, and contractual requirements. The position provides direct supervision to program staff, ensures effective service delivery, and works in close coordination with community partners, contractors, and funders to achieve program outcomes. Essential Duties & Responsibilities Operations Management Monitor and direct day-to-day operations of the program in compliance with Catholic Charities’ standards, contract requirements, and best practices. Maintain strong coordination with contractors and city partners to ensure effective implementation of the RV Buy Back and Rapid Rehousing (RRH) components. Prepare and submit monthly reports, ensuring accurate record-keeping for regulatory agencies and funders. Service Management Develop, maintain, and improve standards of client service, including written procedures, protocols, and quality assurance practices. Oversee case management practices to ensure client needs are addressed quickly and effectively, including housing placement, crisis intervention, and supportive services. Maintain an updated database of available housing units within San Francisco and the greater Bay Area. Fiscal Management Implement sound fiscal practices, including budget development, monitoring, and compliance. Manage all program revenue sources, including government contracts, grants, and other funding streams. Leadership & Staff Development Provide supervision, coaching, and performance management for staff, including hiring, training, scheduling, evaluation, and professional development. Foster a positive, mission-driven team culture that supports staff well-being and service excellence. Participate actively as a member of the Catholic Charities management team, contributing to organization-wide initiatives. Community & Partnerships Build and sustain positive professional relationships with collaborative service providers, funders, landlords, and community partners. Represent the program at community meetings, coalitions, and city forums as assigned. Coordinate community outreach activities with staff to increase program visibility and impact. Strategic Planning & Development Assist in the development of strategic plans and program objectives aligned with Catholic Charities’ mission, vision, and values. Support fundraising, contract renewals, and grant-writing efforts through proposal development, reporting, and donor engagement. Participate in program planning committees, special projects, and events. Compliance & Reporting Ensure accurate data entry into HMIS/One System and Catholic Charities CARE Systems. Submit timely and accurate reports to funders, contractors, and internal leadership. Mission Alignment Model and promote Catholic Charities’ Mission, Vision, and Core Values in all aspects of work. Commit to a culture of respect, inclusivity, and equity for clients and staff. Additional Information This position description is not intended to be all-inclusive. Management reserves the right to assign or reassign duties and responsibilities at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge, skill, and/or ability. Reasonable accommodation may be provided to enable individuals with disabilities to perform basic functions. Education & Experience
BA Degree or master’s degree in social work or similar field or five years related experience required with at least one year of experience in providing direct services in a social service organization. 2-5 years of management experience. Minimum two years of experience providing client case management services and experience working with the homeless population. Experience navigating the Bay Area housing market. Knowledge, Skills & Abilities
Excellent interpersonal and communication skills. BILINGUAL SPANISH. Knowledge of San Francisco County social services networks. Strong coordination skills. Knowledge of community resources for the population. Strong knowledge of substance abuse and mental health issues and treatment models, including Harm Reduction and trauma-informed care. Ability to assess emergencies and react accordingly by accessing appropriate medical/social systems. You must be able to drive and access a reliable vehicle for home visits (mileage is paid by the agency). Personal cellphone use required for Multifactor Authentication (phone stipend paid by agency). Good written and verbal communication skills. Ability to prioritize tasks with strong organizational skills. Ability to design systems and processes to track data and monitor progress. Functional knowledge of Microsoft Office Products. Knowledge of mandatory reporting requirements for people working with aging adults and children. Knowledge of issues facing homeless individuals. Achievement-oriented and client-focused. Cultivates teamwork and cooperation. Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations. Clearances & Physical & Environmental
Fingerprints: Required TB Screening – Negative Tuberculosis Test: N/A First Aid Certificate: N/A Driving is required; valid California driver’s license and proof of DMV record may be required. Reasonable accommodations may be provided to enable performance of duties. Physical demands include frequent bending, standing, reaching, lifting, and driving; working in clients’ living environments with exposure to weather and potential behavioral challenges. Disclaimer: The above statements describe the general nature of work performed by this classification and are not exhaustive. All personnel may be required to perform duties outside of their typical responsibilities occasionally, as needed. Equal Employment Opportunity: Catholic Charities is an equal opportunity employer. We are committed to equal employment without regard to race, color, religion, sex, sexual orientation, gender identity, creed, ancestry, national origin, disability, veteran status, or AIDS/HIV status, or any other characteristic protected by law. San Francisco Fair Chance Ordinance applies to qualified applicants with arrest and conviction records. Company Description: Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, serving San Francisco, San Mateo, and Marin Counties. Our organization, with a budget around $54.3 million and a workforce of approximately 450–600, addresses homelessness, poverty, immigration, inequality, hunger, and related needs with services of the highest quality.
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