Customer Service Representative – Manufacturing
Norwood, MA | 100% Onsite | $70,000 – $75,000 per year
Leading manufacturer of PTFE-coated medical mandrels and components , serving the medical device industry with precision and excellence. We are seeking a highly motivated Customer Service Representative to join our team in Norwood, MA . In this critical role, you’ll be the primary point of contact for customers, ensuring exceptional service while supporting the order management and fulfillment process.
What You’ll Do
- Manage and process incoming customer orders, ensuring accuracy against specifications, blueprints, and quotes.
- Serve as the key customer contact , handling inquiries, scheduling, delivery updates, and quality performance issues.
- Investigate and resolve customer complaints, coordinating with the Quality Department on Return Material Authorizations (RMAs) .
- Create and maintain accurate customer and item records in the ERP/MRP system .
- Collaborate cross-functionally with Supply Chain, Quality, and Production teams to ensure seamless order flow and timely delivery.
- Support quoting activities by gathering key data such as history, blueprints, and revisions.
- Monitor customer backlogs, analyze order trends, and proactively solicit reorders.
- Participate in production meetings and offer continuous process improvement ideas.
- Maintain a high level of professionalism and technical competence, representing Applied Plastics both internally and externally.
What We’re Looking For
- Bachelor’s degree in Business or related field (preferred).
- 5+ years of customer service experience in a manufacturing environment.
- Strong ERP/MRP system experience (required).
- Proficiency in Microsoft Office .
- Ability to interpret blueprints (preferred).
- Prior contract review experience in manufacturing (preferred).
- Excellent written and verbal communication skills.
- Strong analytical, organizational, and problem-solving abilities.
- Valid Class D Driver’s License.
If you’re a customer service professional with manufacturing experience who thrives in a fast-paced, detail-oriented environment, we want to hear from you!
Apply today and grow your career, send resume to Daisy at daid740@kellyservices.com or call 562-471-7322.