Velocity Vehicle Group
Who We Are:
Submit your CV and any additional required information after you have read this description by clicking on the application button. At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership. What's in it for You: Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a
Great Place to Work™
culture! VVG is looking for a Service Manager to join our team in Kingman, AZ for following hours: Monday-Friday between 7:00am-5:00pm! What You’ll Do: The Service Manager is accountable for the success and growth of the Service Department. The person in this position must embody
VVG company values: Speed, Value, Trust , and must exercise a high-level of ethical behavior and sound judgment; recognizes and lives up to the responsibility of being a leader and role model. Supervisory Responsibilities: Establish and sustain that all Technicians and Service Advisors are trained and competent and understand how their work relates to the customers’ business objectives. Establish and sustain that we recruit, hire, train, develop and retain quality Service Advisors and Technicians. Establish and sustain effective, two-way communication that informs and motivates as well as recognizes excellence among Technicians and Service Advisors. Establish and sustain strong and effective relationships with their team, the customer, and supporting departments. Duties and Responsibilities: Provides leadership to the Technicians and Service Advisors team. Motivates and encourages Technicians and Service Advisors team to ensure metrics are met. Setting and achieving performance targets for the Service Department. Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets. Identifies and analyzes customer preferences to properly direct sales efforts. Consults with potential customers to understand their needs; identifies and suggests products, or services that will meet those needs. Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales and service operations. Collaborates with executive leadership to develop strategies and improve efficiency in the service department. Prepares sales budget; monitors and approves expenses. Enforces company Policies and Procedures Environmental and safety compliance Elite Support and manufacturer compliance Facility maintenance
Required Skills and Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Strong supervisory and leadership skills. Excellent organizational skills and attention to detail. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Proficient with Microsoft Excel Experience with and effective conflict resolution skills Education and Experience: 5-7 years related functional experience. 5+ years of leadership or managerial experience High School degree or equivalent required Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 50 pounds at times. Compensation: Base Salary: $70K-$90K/year (depending on experience and qualifications) Plus annual bonus Full Time position Benefits Velocity Vehicle Group Offers: Fantastic Culture 401k + match Health, Dental & Vision Insurance + HSA & FSA Employer paid Life Insurance Paid Vacation Days Sick Leave Company perks such as employee discounts, company events and training programs Excellent Training and Career Advancement Opportunities We’re looking to hire the best! If you are looking for a challenge and enjoy providing superior customer service, apply today for the Service Manager Position! Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Submit your CV and any additional required information after you have read this description by clicking on the application button. At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership. What's in it for You: Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a
Great Place to Work™
culture! VVG is looking for a Service Manager to join our team in Kingman, AZ for following hours: Monday-Friday between 7:00am-5:00pm! What You’ll Do: The Service Manager is accountable for the success and growth of the Service Department. The person in this position must embody
VVG company values: Speed, Value, Trust , and must exercise a high-level of ethical behavior and sound judgment; recognizes and lives up to the responsibility of being a leader and role model. Supervisory Responsibilities: Establish and sustain that all Technicians and Service Advisors are trained and competent and understand how their work relates to the customers’ business objectives. Establish and sustain that we recruit, hire, train, develop and retain quality Service Advisors and Technicians. Establish and sustain effective, two-way communication that informs and motivates as well as recognizes excellence among Technicians and Service Advisors. Establish and sustain strong and effective relationships with their team, the customer, and supporting departments. Duties and Responsibilities: Provides leadership to the Technicians and Service Advisors team. Motivates and encourages Technicians and Service Advisors team to ensure metrics are met. Setting and achieving performance targets for the Service Department. Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets. Identifies and analyzes customer preferences to properly direct sales efforts. Consults with potential customers to understand their needs; identifies and suggests products, or services that will meet those needs. Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales and service operations. Collaborates with executive leadership to develop strategies and improve efficiency in the service department. Prepares sales budget; monitors and approves expenses. Enforces company Policies and Procedures Environmental and safety compliance Elite Support and manufacturer compliance Facility maintenance
Required Skills and Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Strong supervisory and leadership skills. Excellent organizational skills and attention to detail. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Proficient with Microsoft Excel Experience with and effective conflict resolution skills Education and Experience: 5-7 years related functional experience. 5+ years of leadership or managerial experience High School degree or equivalent required Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 50 pounds at times. Compensation: Base Salary: $70K-$90K/year (depending on experience and qualifications) Plus annual bonus Full Time position Benefits Velocity Vehicle Group Offers: Fantastic Culture 401k + match Health, Dental & Vision Insurance + HSA & FSA Employer paid Life Insurance Paid Vacation Days Sick Leave Company perks such as employee discounts, company events and training programs Excellent Training and Career Advancement Opportunities We’re looking to hire the best! If you are looking for a challenge and enjoy providing superior customer service, apply today for the Service Manager Position! Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.