Overview
Job Title: Customer Service
Department: Grocery
FLSA: Non-Exempt
General Function
Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Primary Duties And Responsibilities
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether in the department or elsewhere in the store.
- Makes effort to learn customers’ names and address them by name whenever possible.
- Assists customers by escorting them to products, securing items, loading or unloading heavy items, noting and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Weights postal packages, runs mail through meters, and processes various mail services.
- Processes Western Union orders; sells money orders; cashes payroll, personal, ADC, and social security checks.
- Sells hunting and fishing licenses; breaks down and puts money in utility drawers; signs on postal department and operates postal register.
- Processes paid outs; sends faxes for customers; counts coupons; processes refunds; answers store telephone and uses intercom appropriately.
- Maintains personal hygiene and dress in accordance with company guidelines; adheres to company policies and store guidelines; reports to work as scheduled and on time.
Secondary Duties And Responsibilities
- Signs on and off lottery machines; assists customers with dry cleaning where applicable; assists at registers; sells and redeems lottery tickets; processes bottle refunds; performs other duties as needed.
Knowledge, Skills, Abilities And Worker Characteristics
- Ability to solve practical problems; interpret instructions; handle a variety of variables with limited standardization.
- Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
- Ability to file, post, and mail materials; copy data; interview to obtain basic information; guide people and provide basic direction.
Education And Experience
High school or equivalent experience and over six months up to one year of similar or related work experience.
Physical Requirements
- Must be able to perform medium work exerting up to 50 pounds occasionally and up to 20 pounds frequently.
- Visual requirements include distance vision <20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
- The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.
Working Conditions
This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.
Equipment Used to Perform Job
Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.
Contacts
Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.
Are you ready to smile, apply today.