City of Waukesha is hiring: Security Guard in Delafield

Overview

Provide a presence and patrol the Transit Center, City Hall, and Downtown Parking Ramp detecting and preventing acts injurious to others or to property. Maintain order and use good judgment and discretion in handling employees, passengers, parking ramp customers or the general public. Effectively communicate with fellow city staff, Waukesha Metro personnel and the general public.

Schedule: TBD

Starting hourly rate: $19.49

Location: City of Waukesha South Street Ramp, 241 South St. Waukesha

Explore the City\'s benefits here: City of Waukesha Benefit Guide

Essential Job Functions

1. Maintain good personal and uniform appearance and be courteous to the public, parking customers, City employees and Waukesha Metro Transit personnel at all times.
2. Intervene to terminate acts injurious or potentially injurious to others or property.
3. Patrol in accordance with routes and schedules established in the Posted Orders, at the direction of the Supervisor.
4. Notify appropriate Waukesha Metro Transit and/or Parking supervisor and/or Waukesha Police of any activity which is suspected of being criminal in nature.
5. Investigate questionable acts or behavior observed or reported on City property and question witnesses and suspects to ascertain or verify facts.
6. Respond to reports of ill or injured passengers, citizens and employees, render first aid when appropriate, and notify Waukesha Metro Transit personnel, the Parking Supervisor or Waukesha Fire if further assistance is necessary or desirable.
7. Under extraordinary circumstances, detain within legal limits and in accordance with written policy and procedure any individuals reasonably suspected of damaging City or personal property or injuring others for further investigation or arrest by local law enforcement.
8. Maintain order and use good judgment and discretion in handling unruly passengers or trespassing public.
9. Maintain an accurate daily log and write daily reports, incident reports, and non-employee injury reports.
10. Maintain law and order within the Downtown Parking Ramp, Transit Center and/or City Hall.
11. When assigned to the Transit Ramp, unlock and lock lobby of Transit Center, staff vehicle parking gates and all assigned doors at the times prescribed in post orders.
12. In emergency situations, assume leadership and provide direction to employees and public to take shelter or evacuate following established emergency action plans of the Downtown Parking Ramp or Transit System/City.
13. Monitor individuals for loitering; if loitering occurs beyond allowable time limits, escort them off the premises or cite for loitering and report to the Parking Supervisor.
14. The Transit Center patrols are weekday mornings and evenings Monday-Saturday; City Hall patrols are weekday mornings and late afternoon to evening; Downtown Parking Ramp patrols are 5 pm to 10 pm daily.
15. Other duties as assigned, including additional assignments to meet emergencies or special duties.

Assignment-Specific Duties

• Transit Center: be present and patrol the concourse no less than five minutes before buses arrive, patrol during transfer, and remain after the last bus leaves; patrol the rest of the facility afterward; monitor security cameras when not on foot patrol.
• City Hall: patrol the parking decks, North Street Stairwell, Skywalk, City Hall lobby, and exterior of City Hall.
• Downtown Ramp: patrol the Ramp and surrounding areas, including stairs, decks, elevators, lobbies; monitor cameras in the Main Office when not on foot patrol.
• All guards on duty shall work collaboratively and assist each other as required.

Qualifications

Graduation from high school or GED plus 5 years of experience in law enforcement or security services; or any equivalent combination of training and experience which provides the following knowledge, ability and skills:

Knowledge of

• Department policies and procedures pertaining to safety and security.
• English language both speaking and writing (Preferred-Conversational Spanish).
• Public safety and security procedures/protocols.
• Law enforcement/criminal justice.
• General office procedures and the use of standard office equipment.
• First Aid/CPR (Preferred).

Ability to

• Work independently with minimal supervision.
• Use surveillance program.
• Establish and maintain effective working relationships with supervisors, coworkers and the general public.
• Handle difficult situations including emergencies.

Skill in

• Oral and written communications.
• Surveillance skills and detail orientation.
• Customer Service including interacting with difficult people.
• Leadership in emergency situations

Necessary Special Requirements

• Ability to pass a criminal background check.

Physical Demands

• Work is performed mostly in public areas where walking, standing and climbing stairs is frequently required.
• Specific vision abilities include close and long vision, prolonged visual concentration and the ability to adjust focus.
• While performing duties, employee will sit, talk and hear; use hands and fingers to handle, feel, or operate objects, tools, or controls; reach with hands and arms.
• Occasionally, employee must bend, climb, balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.

Equal Opportunity

The City of Waukesha is an Equal Opportunity Employer.

Note: It is not typical for someone to be hired at or near the top of the salary range. The compensation offered is based on skills, qualifications, experience, certifications, and internal equity.

Internal City applicants: please review HR Policy F2 Salary Plan and Administration regarding promotions/transfers.