IT Support Specialist - Hybrid (Remote & On-Site) Job at ZipRecruiter in Los Ang

Overview

IT Support Specialist – Hybrid (Remote & On-Site)

Pay $22.00 to $26.00

Los Angeles, CA | Hybrid (Remote + Customer Sites) | Full-Time

Company: Complete IT, LLC

Role Overview

As an IT Support Specialist, you’ll be the frontline for our clients’ IT needs—resolving technical issues, maintaining systems, and ensuring smooth day-to-day operations. You’ll split your time between remote support (from home) and on-site visits to customer locations across the Los Angeles area. This role is ideal for someone who is self-motivated, personable, and eager to build strong client relationships while solving real-world IT challenges.

Responsibilities

• Provide tier 1 and tier 2 technical support via phone, remote tools, and in person.
• Respond quickly to client tickets, emails, and calls while keeping communication professional and clear.
• Troubleshoot hardware, software, networking, and security issues.
• Perform system upgrades, workstation deployments, and routine maintenance.
• Support Microsoft 365, cloud services, and common business applications.
• Configure and maintain network equipment (routers, firewalls, switches, Wi-Fi).
• Document support activities, resolutions, and client system changes.
• Collaborate with team members on larger IT projects and escalations.
• Deliver a professional, customer-first experience both remotely and on-site.

Qualifications

• 2+ years of IT support experience (MSP experience a plus).
• Strong knowledge of Windows, macOS, and common business software.
• Experience with Active Directory, Microsoft 365, and basic networking.
• Familiarity with NVRs, wireless networking, and VoIP setups a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently, manage time effectively, and adapt quickly.
• Valid driver’s license and reliable transportation for client site visits.

What We Offer

• Competitive salary based on experience.
• Hybrid work flexibility (remote + on-site).
• Mileage reimbursement for customer site travel.
• Cell phone allowance
• Home internet allowance
• Company provided laptop
• Opportunities for training, certifications, and career growth.
• A collaborative, supportive team environment.
• Unlimited PTO – because we value work-life balance. Time off is flexible and encouraged, while also coordinated with team availability and project needs to ensure client support is never interrupted.