Durst Organization Inc. is hiring: Senior IT Support Specialist New New York - M

Overview

The Senior Information Technology Support Specialist is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The Senior IT Support Specialist handles a wide range of technologies and collaborates across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms.

Responsibilities

Technical Support & Troubleshooting

• Install and support PCs, telephone systems, and peripheral devices (printers, scanners, mobile/smartphones).
• Configure and troubleshoot hardware and software issues across Windows, iOS, and macOS platforms.
• Use Helpdesk software (Service Desk Plus) to manage IT assets and service requests.
• Resolve complex hardware, software, and network issues.
• Troubleshoot LAN access and connectivity issues; escalate when necessary.
• Provide after-hours support as needed.

User Support & Training

• Conduct onboarding and training for new users on hardware and software.
• Prepare instructional documents / SOPs and videos for IT procedures and applications.
• Deliver excellent customer service in person, over the phone, and electronically.
• Educate users on problem prevention and system usage.

Operational Support

• Handle conference room setups, including device connections to screens.
• Maintain accurate documentation of technical issues and resolutions.
• Ensure service delivery aligns with agreed-upon SLAs and departmental guidelines.

Professional Development & Sustainability

• Attend technical training to stay current with industry trends and technologies.
• Advocate for and integrate sustainability practices into IT operations.

Qualifications

Education & Certifications

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• A+ and Network+ certifications (or equivalent experience).

Experience

• Minimum 3 - 5 years of IT helpdesk/desktop support and application experience.

Skills & Abilities

• Strong problem-solving and prioritization skills.
• Excellent communication and customer service skills.
• Proficiency in Active Directory, Windows OS, Windows Server environments, and Microsoft Office Suite.
• Ability to work collaboratively in a team setting.

Salary Range

$70,000 - $85,000

EEOC

Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with VE VR AA and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law.