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Job DescriptionJob DescriptionSalary: $25-$27/hr
About Us K&L Wine Merchants is one of the leading independent wine retailers in the United States. With four retail locations and a thriving online store, we offer a world-class selection of wine, spirits, and beer. We are a close-knit, growth-minded team dedicated to providing knowledgeable and personalized service to our loyal customers. If you're looking for an exciting career and a backstage pass to the world of wine and spirits, K&L is the place for you.
What We're Looking For We are hiring a Customer Service Associate (Hybrid) who thrives on helping others, communicates with ease, and brings energy and positivity to every interaction. In this role, you will provide expert guidance and support to our customers via phone, email, and chat. This is a remote-first role (80% remote), with weekly in-person participation in educational staff tastings in Manhattan.
Perks & Benefits
100% employer-paid Medical, Dental, and Vision coverage (individual)
401(k) with company contribution
3 weeks of PTO annually (increases after 5 years)
8 paid holidays
Generous employee discount
Weekly product tastings and ongoing sales training
KeyResponsibilities
Deliver exceptional customer service and knowledgeable product recommendations via phone, email, and chat (4060 inbound calls/day)
Accurately process a variety of customer transactions including sales, pre-arrival orders, wine club sign-ups, shipping and delivery requests
Resolve customer issues related to order fulfillment, shipping, payments, and product availability
Manage customer service channels, including shared email inboxes, web-based help desk, and live chat
Develop and maintain expertise in domestic and international shipping logistics, including regulations, tax, weather delays, and insurance
Contribute product reviews, blog posts, and newsletter content
Participate in weekly educational tastings and occasional offsite events
What Youll Bring
13 years of experience in retail or customer-facing roles
Demonstrated passion for the wine and spirits industry
Excellent verbal and written communication skills
A professional, positive, and solution-oriented demeanor
Comfort in a desk-based, high-volume support environment (especially during OctDec)
Proficiency with Office 365 and web/email tools
Availability to work 40 hours per week including one weekend day.
Bachelors degree
Must be a NY state resident, and live within 30 miles of Manhattan.
Ability to attend weekly in-person educational tasting in Manhattan.
Physical & Environmental Requirements
Ability to perform desk-based work for all or the majority ofan 8-hour workday.
Ability to concentrate on individual tasks and make and receive phone calls in an open plan office environment.
Dexterity to enter and retrieve data using a computer keyboard and to operate standard office equipment.
Visual acuity to review text and images on a computer screen.
Join K&L Wine Merchants and immerse yourself in a vibrant company culture where your passion for wine and commitment to service will help shape unforgettable customer experiences.
K&L Wine Merchants is an Equal Opportunity Employer. We value and and consider all applicants without regard to , , , , , , marital or veteran status, , , or any other protected status.
About Us K&L Wine Merchants is one of the leading independent wine retailers in the United States. With four retail locations and a thriving online store, we offer a world-class selection of wine, spirits, and beer. We are a close-knit, growth-minded team dedicated to providing knowledgeable and personalized service to our loyal customers. If you're looking for an exciting career and a backstage pass to the world of wine and spirits, K&L is the place for you.
What We're Looking For We are hiring a Customer Service Associate (Hybrid) who thrives on helping others, communicates with ease, and brings energy and positivity to every interaction. In this role, you will provide expert guidance and support to our customers via phone, email, and chat. This is a remote-first role (80% remote), with weekly in-person participation in educational staff tastings in Manhattan.
Perks & Benefits
100% employer-paid Medical, Dental, and Vision coverage (individual)
401(k) with company contribution
3 weeks of PTO annually (increases after 5 years)
8 paid holidays
Generous employee discount
Weekly product tastings and ongoing sales training
KeyResponsibilities
Deliver exceptional customer service and knowledgeable product recommendations via phone, email, and chat (4060 inbound calls/day)
Accurately process a variety of customer transactions including sales, pre-arrival orders, wine club sign-ups, shipping and delivery requests
Resolve customer issues related to order fulfillment, shipping, payments, and product availability
Manage customer service channels, including shared email inboxes, web-based help desk, and live chat
Develop and maintain expertise in domestic and international shipping logistics, including regulations, tax, weather delays, and insurance
Contribute product reviews, blog posts, and newsletter content
Participate in weekly educational tastings and occasional offsite events
What Youll Bring
13 years of experience in retail or customer-facing roles
Demonstrated passion for the wine and spirits industry
Excellent verbal and written communication skills
A professional, positive, and solution-oriented demeanor
Comfort in a desk-based, high-volume support environment (especially during OctDec)
Proficiency with Office 365 and web/email tools
Availability to work 40 hours per week including one weekend day.
Bachelors degree
Must be a NY state resident, and live within 30 miles of Manhattan.
Ability to attend weekly in-person educational tasting in Manhattan.
Physical & Environmental Requirements
Ability to perform desk-based work for all or the majority ofan 8-hour workday.
Ability to concentrate on individual tasks and make and receive phone calls in an open plan office environment.
Dexterity to enter and retrieve data using a computer keyboard and to operate standard office equipment.
Visual acuity to review text and images on a computer screen.
Join K&L Wine Merchants and immerse yourself in a vibrant company culture where your passion for wine and commitment to service will help shape unforgettable customer experiences.
K&L Wine Merchants is an Equal Opportunity Employer. We value and and consider all applicants without regard to , , , , , , marital or veteran status, , , or any other protected status.