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Veterans Sourcing Group

Customer Service Representative Customer Service Representative Job at Veterans

Veterans Sourcing Group, Stephenville, TX, US

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Customer Service Representative

= Location: Stephenville, TX
= Pay Rate: $21/hr
=R Type: Full-time, long-term temporary (potential for permanent based on performance)

Position Summary:

We're looking for a reliable, detail-oriented Customer Service Representative to support a dynamic sales team and a broad customer base. This role involves managing order inquiries, providing product support, and ensuring customer satisfaction across a range of industrial products.

You'll work across multiple systems (Salesforce, SAP, and MS Outlook) to process orders, track inventory, troubleshoot issues, and ensure a high level of service for regional distributors and customers.

Key Responsibilities:

=9 Provide Customer & Sales Support (65%)

  • Respond to inquiries regarding product pricing , inventory , and delivery timelines

  • Process special service requests in line with company procedures

  • Offer entry-level product recommendations (training provided)

  • Communicate effectively with customers and internal sales teams

=9 Leverage Account Info & Drive Satisfaction (25%)

  • Support telemarketing and sales initiatives using account data

  • Collaborate with sales reps to identify areas for service improvement

  • Assist in broad account support projects to boost customer retention

=9 General Customer Service & Team Support (10%)

  • Participate in continuous improvement efforts

  • Provide customer feedback to leadership

  • Update customer account information (with guidance)

  • Join rep meetings and contribute to team discussions

Product Lines Supported:

  • Bonded Abrasives (Stock & Made-to-Order)

  • Coated Abrasives

  • Thin Wheels

  • Super Abrasives

  • Construction Products

Required Qualifications:

  • 2+ years of customer service experience OR a college degree

  • Strong phone, typing, and multitasking skills

  • Proficient in Microsoft Outlook

  • Ability to work in Salesforce and/or SAP (experience preferred, training provided)

  • Excellent verbal and written communication skills

  • Ability to de-escalate customer concerns professionally

  • Team-oriented, reliable, and able to prioritize tasks effectively

Nice to Have:

  • Bilingual in Spanish or French

  • Previous experience with industrial or technical products

  • Experience supporting distributor networks or B2B customers

Soft Skills:

  • Customer-first mindset

  • Problem solver and proactive communicator

  • Adaptability in a fast-paced environment

  • Team player with a can-do attitude