Job Summary
Supermicro is seeking a highly organized and detail-oriented Marketing Program Manager to lead and manage several key operational programs within the Marketing Department. This role will oversee ISO documentation, support the JumpStart customer testing program, manage the Cooperative Advertising (COOP) program, and maintain the Marketing Department Handbook. The ideal candidate will be proactive, process-driven, and comfortable collaborating across cross-functional teams.
Essential Duties and Responsibilities
ISO Documentation & Compliance
- Review, update, and maintain Work Instruction Procedures (WIPs) for ISO compliance (e.g., ISO 9001).
- Create new WIPs as required by the ISO team across marketing functions, including events, web, COOP, product samples, and collateral.
- Prepare required documents and support external ISO audit processes.
- Coordinate with marketing teams to ensure documented procedures are current and accurate.
JumpStart Program Management
- Manage customer server testing programs, including scheduling, user vetting (e.g., NDA compliance), remote access setup, and feedback collection.
- Coordinate internal server requisitions from the factory for test systems.
- Procure necessary server components (e.g., CPUs, memory, drives).
- Organize equipment moves across facilities as needed.
- Maintain accurate program data in CRM tools (e.g., HubSpot).
COOP Program Oversight
- Guide channel partners and customers through the COOP program's pre-approval process, including advising on eligible activities (e.g., events, advertising, product samples).
- Review COOP applications for compliance and track approvals in CRM/PRM platforms.
- Post-approval, review Proof of Performance (PoP) documentation (e.g., invoices, photos) and ensure compliance with program guidelines.
- Coordinate with accounting for issuing credit notes to partners.
Marketing SOP Handbook Management
- Own and maintain the Marketing Department's SOP handbook.
- Work closely with team leads across creative, communications, social media, advertising, web, product marketing, and events to document and refine standard processes.
- Ensure SOP content is clear, consistent, and aligned with overall brand and compliance standards.
Qualifications
- Bachelor's degree in Marketing, Business, Communications, or a related field.
- 2-4 years of experience in marketing operations, program management, or similar roles.
- Familiarity with ISO standards (ISO 9001 preferred).
- Experience with CRM/PRM tools such as Salesforce.
- Strong organizational, communication, and documentation skills.
- Ability to work independently and manage multiple projects simultaneously.
- Strong attention to detail and a proactive mindset.
Salary Range
$80,000 - $100,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.