Wynn Resorts
Company Description Job Description The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.
- Answering and efficiently handling or Directing incoming calls
- Maximizing opportunities to confirm room, dinner and show reservations sales
- Inputting room, restaurant and show reservations in the appropriate computer systems
- Providing callers with necessary confirmation
- Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
- Listening and documenting information accurately while on calls
- Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed
- Must be at least 21 years of age or older
- Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
- Willingness to work a flexible schedule that varies according to business needs
- Reading and communicating (writing and speaking) fluently and professionally in English
- Knowledge of languages additional to English is preferred
- Minimum of one year work experience in a high-volume call center
- Proficient in MS Office & able to type at least 30 WPM
- Requires the ability to work efficiently and within a team environment
- Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times