SPECTRUM
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
This posting is for our class starting November 9th, 2025
This role is 100% on-site with working hours that range from 3pm-5pm shift start time.
Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then youll thrive as a professional Customer Service Representative at Spectrum.
Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.
BE PART OF THE CONNECTION As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST Continuously learning and turning that knowledge into customer service wins Uncovering customers needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, youll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If youd enjoy this type of dynamic job, we want to hear from you.
WHAT YOULL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Experience : 1+ years of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
Preferred Qualifications Experience : 1 year or more working in an office environment; 1 year or more working in a call center environment. Technical Skills : MS Office, computer skills, typing Skills : Communication, organization, time management, customer service Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient
CRP114
2025-60908
2025
Here, our employees dont just have jobs, they're building careers. Thats why we offer a comprehensive
pay and benefits
package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications is known by our Spectrum products and services, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, youll be keeping our customers connected to what matters most in 41 states across the U.S.
Watch this video to learn more. Grow Your Career Here
Were committed to growing a workforce that reflects the customers and communities we serve
providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Learn about Life at Spectrum.
This posting is for our class starting November 9th, 2025
This role is 100% on-site with working hours that range from 3pm-5pm shift start time.
Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then youll thrive as a professional Customer Service Representative at Spectrum.
Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.
BE PART OF THE CONNECTION As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST Continuously learning and turning that knowledge into customer service wins Uncovering customers needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, youll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If youd enjoy this type of dynamic job, we want to hear from you.
WHAT YOULL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Experience : 1+ years of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
Preferred Qualifications Experience : 1 year or more working in an office environment; 1 year or more working in a call center environment. Technical Skills : MS Office, computer skills, typing Skills : Communication, organization, time management, customer service Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient
CRP114
2025-60908
2025
Here, our employees dont just have jobs, they're building careers. Thats why we offer a comprehensive
pay and benefits
package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications is known by our Spectrum products and services, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, youll be keeping our customers connected to what matters most in 41 states across the U.S.
Watch this video to learn more. Grow Your Career Here
Were committed to growing a workforce that reflects the customers and communities we serve
providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Learn about Life at Spectrum.