Dexian
Customer Service Representative / Customer Care / Call Center
Dexian, Warwick, Rhode Island, us, 02888
Job Title: Customer Service Representative
Location: Warwick, RI (Remote role after onsite training)
Key Details Location: United States; Warwick, RI Training: In-person from November 3, 2025, to January 6, 2026 Training hours: 8:30 AM - 5:00 PM EST, Monday through Friday Post-Training Hours: 8:30 AM - 6:30 PM EST, Monday through Friday Schedule: Consistent schedule provided post-training Commuting: Must live within commuting distance to Warwick, RI, and be available for occasional in-person work as required We are seeking a dedicated Customer Service Representative to join our team supporting Annuities Insurance products. This virtual position requires candidates to live within a commutable distance to Warwick, RI, to attend mandatory in-person training and come onsite as needed. The ideal candidate will provide exceptional customer service while assisting Financial Advisors and clients with financial transactions, inquiries, and education related to annuities.
Responsibilities
Deliver best-in-class customer service for Annuities Insurance products Process financial transactions over the phone, including withdrawals Educate Financial Advisors and clients on market requirements, contract provisions, processes, and digital tools Accurately document and respond to incoming calls from Financial Advisors, contract owners, and beneficiaries Investigate and resolve contract discrepancies, errors, and processing delays Act as a liaison between customers and operational teams for special requests Use computerized systems efficiently to track and troubleshoot inquiries Adhere to scheduled work hours and consistently meet or exceed performance targets Required Qualifications
High school diploma or equivalent Minimum of 2 years customer service experience Ability to work primarily virtually with required in-office attendance as needed Availability to work during business hours: 8:30 AM - 6:30 PM EST, Monday to Friday, with flexibility for overtime and shift changes Strong computer navigation and keyboarding skills Ability to multitask while communicating with customers Basic math, analytical, and problem-solving abilities Preferred Qualifications
Higher education or professional certifications Experience in insurance, financial services, or product-specific roles Prior call center experience Passion for customer service and commitment to follow-through in a fast-paced environment Ability to quickly learn and apply functional knowledge of company products and processes Excellent listening, verbal, and written communication skills with an empathetic approach Adaptability to evolving business needs and eagerness to take on new challenges Experience working in multi-screen computer environments Strong critical thinking skills and sound decision-making abilities
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Key Details Location: United States; Warwick, RI Training: In-person from November 3, 2025, to January 6, 2026 Training hours: 8:30 AM - 5:00 PM EST, Monday through Friday Post-Training Hours: 8:30 AM - 6:30 PM EST, Monday through Friday Schedule: Consistent schedule provided post-training Commuting: Must live within commuting distance to Warwick, RI, and be available for occasional in-person work as required We are seeking a dedicated Customer Service Representative to join our team supporting Annuities Insurance products. This virtual position requires candidates to live within a commutable distance to Warwick, RI, to attend mandatory in-person training and come onsite as needed. The ideal candidate will provide exceptional customer service while assisting Financial Advisors and clients with financial transactions, inquiries, and education related to annuities.
Responsibilities
Deliver best-in-class customer service for Annuities Insurance products Process financial transactions over the phone, including withdrawals Educate Financial Advisors and clients on market requirements, contract provisions, processes, and digital tools Accurately document and respond to incoming calls from Financial Advisors, contract owners, and beneficiaries Investigate and resolve contract discrepancies, errors, and processing delays Act as a liaison between customers and operational teams for special requests Use computerized systems efficiently to track and troubleshoot inquiries Adhere to scheduled work hours and consistently meet or exceed performance targets Required Qualifications
High school diploma or equivalent Minimum of 2 years customer service experience Ability to work primarily virtually with required in-office attendance as needed Availability to work during business hours: 8:30 AM - 6:30 PM EST, Monday to Friday, with flexibility for overtime and shift changes Strong computer navigation and keyboarding skills Ability to multitask while communicating with customers Basic math, analytical, and problem-solving abilities Preferred Qualifications
Higher education or professional certifications Experience in insurance, financial services, or product-specific roles Prior call center experience Passion for customer service and commitment to follow-through in a fast-paced environment Ability to quickly learn and apply functional knowledge of company products and processes Excellent listening, verbal, and written communication skills with an empathetic approach Adaptability to evolving business needs and eagerness to take on new challenges Experience working in multi-screen computer environments Strong critical thinking skills and sound decision-making abilities
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.