NPA WorldWide
Job description:
Ocean/Air Freight Operations Director
Los Angeles or Houston: Are you a
Freight Operations Director with deep expertise in
ocean freight, air freight, and global logistics management ? We are seeking a seasoned leader to join our growing international freight forwarding team. As the
Ocean/Air Freight Operations Director , you will oversee U.S. operations across Los Angeles (LA), El Paso (ELP), and Houston (HOU), leading a team of 1520 professionals while collaborating closely with global leadership in China. This strategic position drives
operational excellence, supply chain optimization, and customer satisfaction . If you thrive in a fast-paced
logistics and freight forwarding environment , this is your opportunity to lead with impact and shape the future of our North American operations. Key Responsibilities
Freight Operations Director Strategic Leadership Develop and execute short-term and long-term strategies aligned with global freight forwarding objectives. Optimize
transportation models, load consolidation, and carrier partnerships to maximize profitability. Collaborate with global leadership to align U.S. operations with international standards. Operational Excellence in Logistics Implement and monitor
KPIs for freight forwarding performance . Oversee
TMS (Transportation Management Systems) and logistics software (Cargowise preferred). Standardize
SOPs to ensure compliance, quality, and efficiency. Reduce transit times, cut costs, and improve
end-to-end supply chain visibility . Customer Success & Satisfaction Partner with sales teams to meet client expectations for
international shipping and freight forwarding services . Ensure timely, accurate cargo delivery across
ocean freight, air freight, and inland trucking . Proactively address customer issues while driving
continuous improvement in client service . Risk & Compliance Management Identify and mitigate
freight network risks, customs compliance challenges, and transportation disruptions . Build contingency plans to safeguard cargo movement across global trade lanes. Ensure adherence to international freight regulations, safety standards, and industry best practices.
Qualifications:
Must-Have: Bachelors degree in
Supply Chain Management, Logistics, or Business Administration (Masters preferred). 20+ years freight operations and logistics management experience , with at least 10 years in leadership across multiple locations. Proven expertise in
ocean freight, air freight, inland trucking, and freight forwarding operations . Strong skills in
carrier negotiations, route optimization, and freight cost management . Proficiency with
logistics technology, TMS, and Cargowise . Exceptional leadership, communication, and decision-making abilities. Deep knowledge of
regulatory compliance and international trade requirements . Nice-to-Have: Experience in
global freight forwarding companies or logistics enterprises . Familiarity with
digitization trends in freight technology . Multilingual skills for cross-border coordination. Strong financial acumen to manage budgets and P&L for freight operations.
Why is This a Great Opportunity:
Competitive salary + performance bonuses Career growth within a global freight forwarding company Exposure to
international logistics operations and trade compliance Collaborative culture with strong values in
teamwork, innovation, and customer service
Ocean/Air Freight Operations Director
Los Angeles or Houston: Are you a
Freight Operations Director with deep expertise in
ocean freight, air freight, and global logistics management ? We are seeking a seasoned leader to join our growing international freight forwarding team. As the
Ocean/Air Freight Operations Director , you will oversee U.S. operations across Los Angeles (LA), El Paso (ELP), and Houston (HOU), leading a team of 1520 professionals while collaborating closely with global leadership in China. This strategic position drives
operational excellence, supply chain optimization, and customer satisfaction . If you thrive in a fast-paced
logistics and freight forwarding environment , this is your opportunity to lead with impact and shape the future of our North American operations. Key Responsibilities
Freight Operations Director Strategic Leadership Develop and execute short-term and long-term strategies aligned with global freight forwarding objectives. Optimize
transportation models, load consolidation, and carrier partnerships to maximize profitability. Collaborate with global leadership to align U.S. operations with international standards. Operational Excellence in Logistics Implement and monitor
KPIs for freight forwarding performance . Oversee
TMS (Transportation Management Systems) and logistics software (Cargowise preferred). Standardize
SOPs to ensure compliance, quality, and efficiency. Reduce transit times, cut costs, and improve
end-to-end supply chain visibility . Customer Success & Satisfaction Partner with sales teams to meet client expectations for
international shipping and freight forwarding services . Ensure timely, accurate cargo delivery across
ocean freight, air freight, and inland trucking . Proactively address customer issues while driving
continuous improvement in client service . Risk & Compliance Management Identify and mitigate
freight network risks, customs compliance challenges, and transportation disruptions . Build contingency plans to safeguard cargo movement across global trade lanes. Ensure adherence to international freight regulations, safety standards, and industry best practices.
Qualifications:
Must-Have: Bachelors degree in
Supply Chain Management, Logistics, or Business Administration (Masters preferred). 20+ years freight operations and logistics management experience , with at least 10 years in leadership across multiple locations. Proven expertise in
ocean freight, air freight, inland trucking, and freight forwarding operations . Strong skills in
carrier negotiations, route optimization, and freight cost management . Proficiency with
logistics technology, TMS, and Cargowise . Exceptional leadership, communication, and decision-making abilities. Deep knowledge of
regulatory compliance and international trade requirements . Nice-to-Have: Experience in
global freight forwarding companies or logistics enterprises . Familiarity with
digitization trends in freight technology . Multilingual skills for cross-border coordination. Strong financial acumen to manage budgets and P&L for freight operations.
Why is This a Great Opportunity:
Competitive salary + performance bonuses Career growth within a global freight forwarding company Exposure to
international logistics operations and trade compliance Collaborative culture with strong values in
teamwork, innovation, and customer service