Alexion Pharmaceuticals, Inc.
Director, Patient Service IT Product Management
Alexion Pharmaceuticals, Inc., Boston, Massachusetts, us, 02298
Overview Director, Patient Service IT Product Management at Alexion Pharmaceuticals, Inc. You will drive the digital transformation of patient services, championing AI-powered capabilities and product-centric innovation to deliver outstanding patient experiences at every digital touchpoint. You will envision, launch, and continually refine a coordinated suite of digital products, including mobile apps, online platforms, and omnichannel engagement tools, with leadership focused on measurable value, AI and data-driven insights, and scalable improvements in patient satisfaction, personalization, and outcomes.
To be considered for an interview, please make sure your application is full in line with the job specs as found below. Accountabilities
Product and Strategy Leadership: Define a compelling product vision and strategic roadmap focused on outstanding digital patient experiences. Leverage AI augmentation to create seamless, intelligent, and personalized interactions across mobile, web, and omnichannel platforms.
AI and Digital Transformation: Integrate advanced AI technologies and data analytics into patient service products to anticipate patient needs, personalize engagement, and drive continuous improvement. Ensure solutions deliver value through automation, personalization, and scalable insights.
Lifecycle and Value Creation: Lead full product lifecycle management from ideation through agile development, launch, and iterative enhancement to deliver enduring products and measurable business outcomes. Shift from project-based execution to sustainable product delivery.
Collaboration and Customer Engagement: Orchestrate cross-functional delivery with technical, business, design teams, and external partners to develop integrated digital health solutions.
Patient-Centric Excellence and Innovation: Embed patient experience guidelines into the product suite, emphasizing intuitive design, accessibility, and proactive measurement of satisfaction and outcomes. Use real-time feedback and AI-driven analytics to enhance personalization and engagement.
Performance Analytics and Outcomes: Establish and report goals to track product performance, usage, experience scores, and value creation. Use analytics and AI-driven insights to optimize journeys and features.
Global Best Practices and Compliance: Stay informed about global digital health trends, regulatory standards, and emerging AI technologies to ensure ongoing relevance, compliance, and competitiveness.
Change Enablement and Adoption: Drive adoption through change management strategies, AI-powered training programs, support systems, and engagement initiatives that sustain product utilization and impact.
Mentorship and Team Leadership: Guide multidisciplinary teams (without direct reports) to enable delivery of scalable digital solutions that delight patients.
Essential Skills/Experience
Bachelors Degree
Minimum 10+ years of experience
Extensive leadership experience in digital product management, focusing on patient experience with products such as mobile apps, online platforms, and/or omnichannel engagement tools
Demonstrated ability to develop and launch products that deliver outstanding experiences and measurable business results
Proven ability to drive and embed patient-centric design and agile delivery within cross-functional teams
Outstanding collaboration, communication, and customer management abilities
Desirable Skills/Experience
Prior experience in pharmaceutical, biotech, or healthcare technology industries
Familiarity with regulatory standards in digital health
Proficiency in digital health, data analytics, and IT transformation
Compensation and Benefits The annual base salary for this position ranges from $117,294.40 - $175,941.60. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits include a qualified retirement program [401(k)]; paid vacation and holidays; paid leaves; and health benefits including medical, prescription drug, dental, and vision coverage. Additional details will be provided if an offer is made. If hired, the employee will be in an at-will position and the Company reserves the right to modify base pay or other compensation programs at any time.
At AstraZeneca, we are driven by a singular purpose: to push the boundaries of science and develop life-changing medicines. Our dynamic environment fosters innovation through technology platforms and data-driven approaches. We offer opportunities to explore new technologies and transform roles. There is a diverse, inclusive environment with global networks of entrepreneurial self-starters.
Ready to take on this exciting challenge? Apply now!
Date Posted : 12-Sep-2025
Closing Date : 25-Sep-2025
Our mission is to build an inclusive environment with equal employment opportunities. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
#J-18808-Ljbffr
To be considered for an interview, please make sure your application is full in line with the job specs as found below. Accountabilities
Product and Strategy Leadership: Define a compelling product vision and strategic roadmap focused on outstanding digital patient experiences. Leverage AI augmentation to create seamless, intelligent, and personalized interactions across mobile, web, and omnichannel platforms.
AI and Digital Transformation: Integrate advanced AI technologies and data analytics into patient service products to anticipate patient needs, personalize engagement, and drive continuous improvement. Ensure solutions deliver value through automation, personalization, and scalable insights.
Lifecycle and Value Creation: Lead full product lifecycle management from ideation through agile development, launch, and iterative enhancement to deliver enduring products and measurable business outcomes. Shift from project-based execution to sustainable product delivery.
Collaboration and Customer Engagement: Orchestrate cross-functional delivery with technical, business, design teams, and external partners to develop integrated digital health solutions.
Patient-Centric Excellence and Innovation: Embed patient experience guidelines into the product suite, emphasizing intuitive design, accessibility, and proactive measurement of satisfaction and outcomes. Use real-time feedback and AI-driven analytics to enhance personalization and engagement.
Performance Analytics and Outcomes: Establish and report goals to track product performance, usage, experience scores, and value creation. Use analytics and AI-driven insights to optimize journeys and features.
Global Best Practices and Compliance: Stay informed about global digital health trends, regulatory standards, and emerging AI technologies to ensure ongoing relevance, compliance, and competitiveness.
Change Enablement and Adoption: Drive adoption through change management strategies, AI-powered training programs, support systems, and engagement initiatives that sustain product utilization and impact.
Mentorship and Team Leadership: Guide multidisciplinary teams (without direct reports) to enable delivery of scalable digital solutions that delight patients.
Essential Skills/Experience
Bachelors Degree
Minimum 10+ years of experience
Extensive leadership experience in digital product management, focusing on patient experience with products such as mobile apps, online platforms, and/or omnichannel engagement tools
Demonstrated ability to develop and launch products that deliver outstanding experiences and measurable business results
Proven ability to drive and embed patient-centric design and agile delivery within cross-functional teams
Outstanding collaboration, communication, and customer management abilities
Desirable Skills/Experience
Prior experience in pharmaceutical, biotech, or healthcare technology industries
Familiarity with regulatory standards in digital health
Proficiency in digital health, data analytics, and IT transformation
Compensation and Benefits The annual base salary for this position ranges from $117,294.40 - $175,941.60. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits include a qualified retirement program [401(k)]; paid vacation and holidays; paid leaves; and health benefits including medical, prescription drug, dental, and vision coverage. Additional details will be provided if an offer is made. If hired, the employee will be in an at-will position and the Company reserves the right to modify base pay or other compensation programs at any time.
At AstraZeneca, we are driven by a singular purpose: to push the boundaries of science and develop life-changing medicines. Our dynamic environment fosters innovation through technology platforms and data-driven approaches. We offer opportunities to explore new technologies and transform roles. There is a diverse, inclusive environment with global networks of entrepreneurial self-starters.
Ready to take on this exciting challenge? Apply now!
Date Posted : 12-Sep-2025
Closing Date : 25-Sep-2025
Our mission is to build an inclusive environment with equal employment opportunities. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
#J-18808-Ljbffr