The Planet Group
IT Support Engineer Job at The Planet Group in Lebanon
The Planet Group, Lebanon, NH, US, 03756
Job Description
IT Support Engineer
Contract: 15 months
Location: Lebanon New Hampshire
Schedule: 40 hours, fully onsite
Pay: $50/hr DOE
The Planet Group is seeking an experienced, hands-on IT Support Engineer to serve as the primary onsite technical authority for our client in their Lebanon, New Hampshire office. This role requires advanced troubleshooting skills, strong experience with Cisco networking and AV technologies, Zoom administration, and a solid understanding of basic security practices. You will be the go-to resource for end-user support, network/AV maintenance, and office IT infrastructure, working independently while collaborating with remote IT teams to ensure smooth operations for all employees.
IT Support Engineer Qualifications:
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
IT Support Engineer
Contract: 15 months
Location: Lebanon New Hampshire
Schedule: 40 hours, fully onsite
Pay: $50/hr DOE
The Planet Group is seeking an experienced, hands-on IT Support Engineer to serve as the primary onsite technical authority for our client in their Lebanon, New Hampshire office. This role requires advanced troubleshooting skills, strong experience with Cisco networking and AV technologies, Zoom administration, and a solid understanding of basic security practices. You will be the go-to resource for end-user support, network/AV maintenance, and office IT infrastructure, working independently while collaborating with remote IT teams to ensure smooth operations for all employees.
IT Support Engineer Qualifications:
- 3-5 years of IT support or systems engineering experience, with strong L2/L3 troubleshooting capabilities.
- Proficiency in Windows/macOS administration, Microsoft Exchange, Office 365, and VPN technologies.
- Hands-on experience with Cisco networking and AV solutions.
- Familiarity with security tools and best practices, including MFA and endpoint protection.
- Strong customer service skills and the ability to operate independently.
- Experience with macOS device management (Jamf, VMware Workspace ONE/AirWatch).
- Previous experience supporting Zoom Rooms and Cisco Webex conferencing environments.
- Prior experience in a sole-site-support role.
- Advanced End-User & Infrastructure Support (L2/L3)
- Provide advanced onsite support for hardware, software, and connectivity issues, including escalations from L1 and direct user engagement.
- Troubleshoot and resolve complex issues with Windows/macOS, Office 365, VPN, Microsoft Exchange, and multi-factor authentication systems.
- Manage and maintain ServiceNow tickets, ensuring timely resolution and accurate documentation.
- Lead complex laptop builds, OS deployments, and device imaging processes for onboarding cycles or urgent replacements.
- Audio-Visual (AV) & Conferencing Systems
- Manage and support Cisco video conferencing systems (e.g., Webex Room Kits, codecs), including firmware updates, configuration, and troubleshooting.
- Administer and troubleshoot Zoom Rooms environments, including integration with scheduling systems and AV hardware.
- Proactively maintain meeting room technology to ensure readiness and high-quality user experience.
- Resolve AV issues related to audio quality, video signal, and network connectivity.
- Networking & Connectivity
- Support and configure Cisco networking equipment (switches, routers, wireless APs), including VLAN basics and port configurations.
- Troubleshoot wired/wireless network performance issues, escalating to network engineering as needed.
- Perform basic switch port setups, patch panel terminations, and cabling management.
- Understand and troubleshoot IP addressing, DNS, DHCP, and routing basics.
- Security & Access Control
- Ensure computers and devices are up to date with antivirus, patches, and encryption.
- Troubleshoot VPN and firewall access issues.
- Support Okta account access, MFA, and group permissions.
- Assist with badge access or visitor entry system issues.
- Hardware Logistics & Asset Management
- Oversee IT asset lifecycle from deployment to retirement, ensuring accurate ServiceNow asset tracking.
- Maintain organized onsite stock for rapid hardware replacement and deployment.
- Coordinate with vendors for procurement, warranty repairs, and onsite service requests.
- Onsite Leadership & Independence
- Act as the sole onsite IT authority for the Lebanon, NH office, providing end-to-end technical ownership.
- Work closely with remote infrastructure, network, and security teams for escalations and project execution.
- Proactively identify and implement process improvements for local IT operations.
- Ability to lift and carry IT equipment (monitors, docking stations, laptops, etc.) up to 50 lbs.
- Frequent movement within the office to provide support and manage equipment setups.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.