Akkodis is seeking a Customer Support Specialist for a 6 months Contract position with a client located in Phoenix, AZ (Hybrid - 3 days onsite per week)
Pay Range: $22- $33/hr on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)
Job Description
We are seeking a motivated and customer-focused Technical Support Specialist to provide timely and effective support to end users across a variety of technical issues. This role is critical to maintaining seamless operations and ensuring high-quality service delivery during U.S. business hours.
Key Responsibilities:
• Provide technical assistance via phone, email, and in-person requests.
• Troubleshoot and resolve issues related to VMware, Windows, Linux, and basic scripting.
• Document, track, and monitor incidents to ensure timely resolution.
• Collaborate with team members to identify recurring issues and recommend improvements.
• Follow established procedures and guidelines to perform job functions.
• Maintain a high level of customer service and professionalism.
Qualifications:
• Associates degree in a related field preferred.
• 0-2 years of experience in technical support or a related area.
• Familiarity with commonly-used IT concepts, practices, and procedures.
• Ability to follow instructions and work under close supervision.
• Strong communication and problem-solving skills.
Technical Skills:
• VMware administration
• Windows and Linux system administration
• Basic scripting (e.g., PowerShell, Bash)
• Customer service and support experience
If you are interested in this Customer Support Specialist job in Phoenix, AZ please contact Ishwar Gupta at (610) 230 7687 or Ishwar.Gupta@akkodisgroup.com. For other opportunities available at Akkodis go to
This position requires the use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access to controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including some refugees and asylees, or 2) to certain foreign nationals that have received an export license.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
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The Company will consider qualified applicants with arrest and conviction records by federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance