Gotham Technology Group
Director of Order Management
Gotham Technology Group, New York, New York, United States, 10261
The Director of Order Management is a strategic leadership role responsible for overseeing the end-to-end order lifecycle in a multi-channel, high-end retail environment, encompassing e-commerce, wholesale, and global distribution channels. This position drives operational excellence by optimizing processes from order capture through fulfillment, delivery, and post-sale support, with a focus on precision, efficiency, and delivering a premium customer experience. The role leverages advanced order management systems (OMS), integrates with enterprise resource planning (ERP) platforms like SAP, and employs data-driven insights to enhance scalability, streamline global supply chain operations, and support business growth.
Education and Experience:
Bachelor's degree in Supply Chain Management, Business Administration, Operations, or a related field required; Master's degree (e.g., MBA) preferred.
10+ years of experience in order management, supply chain, or operations, with at least 5 years in a strategic leadership role focused on process optimization in retail, e-commerce, or consumer goods.
Proven expertise in managing complex, multi-channel order environments, including global e-commerce platforms, wholesale distribution, and retail operations.
Skills:
Strategic Leadership Exceptional ability to influence cross-functional teams and drive alignment on order management strategies without direct supervisory responsibilities. Skilled in fostering collaboration and building consensus across departments.
Technical Proficiency Deep expertise in OMS and ERP systems (SAP strongly preferred), with experience integrating e-commerce platforms, CRM tools, and global logistics systems. Familiarity with automation technologies and AI-driven analytics for process optimization.
Analytical Expertise Advanced skills in data analysis using tools like Excel, Tableau, or Power BI to identify trends, optimize processes, and forecast demand. Ability to translate data insights into actionable business strategies.
Customer and Brand Focus Strong understanding of retail customer expectations, with a commitment to delivering seamless, high-touch experiences that align with brand values.
Global Business Acumen Knowledge of international supply chain dynamics, trade compliance, and logistics for high-value products. Ability to align order management strategies with global growth objectives.
Innovation and Adaptability Proven ability to challenge existing processes, implement cutting-edge solutions, and adapt to fast-paced, evolving market demands. Certification in Lean, Six Sigma, or similar methodologies is a plus.
Technical Proficiency Deep expertise in OMS and ERP systems (SAP strongly preferred), with experience integrating e-commerce platforms, CRM tools, and global logistics systems. Familiarity with automation technologies and AI-driven analytics for process optimization.
Analytical Expertise Advanced skills in data analysis using tools like Excel, Tableau, or Power BI to identify trends, optimize processes, and forecast demand. Ability to translate data insights into actionable business strategies.
Customer and Brand Focus Strong understanding of retail customer expectations, with a commitment to delivering seamless, high-touch experiences that align with brand values.
Global Business Acumen Knowledge of international supply chain dynamics, trade compliance, and logistics for high-value products. Ability to align order management strategies with global growth objectives.
Innovation and Adaptability Proven ability to challenge existing processes, implement cutting-edge solutions, and adapt to fast-paced, evolving market demands. Certification in Lean, Six Sigma, or similar methodologies is a plus.