Manager, IT Supply Chain Systems

The Manager, IT Supply Chain Systems, is responsible for managing, maintaining, and optimizing the technology systems that support end-to-end supply chain operations which includes the company’s ERP system and serialization/track-and-trace platforms. This role ensures that system processes are compliant with regulatory requirements, and fully integrated across manufacturing, quality, finance, warehousing, distribution, and commercial operations. Essential Duties and Responsibilities: Serve as the primary technical administrator for the company’s ERP system. Provide day-to-day troubleshooting, issue resolution, and end-user support. Administer and support the serialization and track-and-trace systems to ensure compliance with U.S. pharmaceutical regulations. Partner with business process owners to ensure the maintenance of audit trails, support data integrity assessments and validation documentation for GxP compliance of system changes. Work closely with business stakeholders to facilitate development of business requirements, business process flows, and system solution delivery. Lead and support system upgrades, patches, and enhancement projects. Manage user access, roles, and security settings across supply chain systems. Manage and lead a team of ERP vendor resources to develop and configure in accordance with business requirements. Support integration of supply chain systems with other business systems including internal systems and third-party systems. Coordinate with business process owners for change control, quality assessment and approval, testing, and deployment. Proactively identify and work to resolve project and system issues. Partner with Quality, Regulatory, and Compliance teams to ensure system readiness for inspections and audits. Basic Qualifications and Capabilities: Bachelor’s Degree in a related field plus 8 years of Finance, IT, Supply Chain, ERP Management, or equivalent work experience is required. Proven experience in supporting and deploying cloud-based ERP and business application projects is required. Experience in a pharmaceutical or a highly regulated environment is preferred. Knowledge of Manufacturing, Supply Chain, Finance, Sales, Customer Service, and Quality Assurance/Quality Control Operations. Experience with system design and development starting from business requirements analysis through implementation and support. Demonstrate excellent oral and written communication skills, as well as proactive problem-solving, analytical, and multi-tasking skills. Ability to work within a team-based environment while proactively forging positive relationships across all levels of management, departments, supplier. Project Management, Operational Excellence, and/or Lead/Six Sigma experience preferred.