Customer Support Technician

Naviron is pleased to partner with fast-growing startup that offers a business management SaaS solution to customers in the flooring and remodeling industry. They're growing and looking for an experienced Tier 1 Customer Support Technician to be an integral part of their client experience and support team. This an onsite position, candidates must be located in Lehi, Utah or surrounding areas What you'll do: Provide timely support to customers via phone, email, and live chat. Resolve basic technical and functional inquiries & provide full, accurate, and detailed answers to customer questions, striving to get the right answers the first time. Document customer interactions and escalate unresolved issues to Tier 2 and work closely with other departments to resolve complex issues. Maintain an up-to-date knowledge of the software platform and workflows. As needed, support the onboarding team with customer onboarding calls and other onboarding and setup activity. What you have: Proven experience in a technical or customer support role in a SaaS company Patience, empathy, and a positive attitude Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. HubSpot experience a big plus Compensation: $24-26 hourly ($50-55K) Full benefits & 401k Unlimited PTO