EPI Networking
Senior Property Manager (Bilingual Spanish)
EPI Networking, Nashville, Tennessee, United States, 37247
Job Title: Property Manager (Bilingual Spanish)
F/T or P/T: Full Time
Supervisor
VP of Operations JOB SUMMARY The community Manager serves as the face of a company for property and has the final say in regards to handling any Tenant Relations issues.They are responsible for managing and handling communications, meeting budget goals, rent collection, renovations, and property turnover. The community manager is in charge of all aspects of a community direction by managing the staff and confirming that the staff is accomplishing company goals in terms of leasing, property upkeep, and renovation. Community Manager Personnel Management: Oversee and manage employees by assigning tasks and following up on their performance. Property Maintenance: Inspect and arrange maintenance to meet standards and coordinate property improvements as needed. Tenant Relations: Manage day-to-day operations and tenant relations by coordinating tenant requests, dispatching work orders, and establishing a positive relationship with tenants. Administrative Tasks: Produce and maintain various forms, spreadsheets, and information packages. Manage the filing system for leases, tenants, insurance certificates, vendors, and contracts. Leasing and Contracts: Negotiate tenant leases and contracts in a timely and reliable manner, determine the needs of prospective tenants, and provide information on all aspects of properties. Marketing: Advise upper management on the advertising and marketing of vacant spaces, coordinate staff to present properties in a positive light, and stay knowledgeable of the property market status. Financial Management: Oversee the financial aspects of a property, including collecting receivable accounts and managing operating expenses. Report periodically on financial performance. Industry Knowledge: Stay knowledgeable of local industry standards, including property rental values and amenity standards. Compliance: Maintain learning compliance by completing required courses on a timely basis, including Fair Housing Laws, Landlord & Tenant Laws, OSHA Safety Guidelines, and Equal Opportunity Laws. Reporting: Complete an incident report for any major occurrence at the property and submit it to the Vice President, Regional Director, and HR. Budget Management: Develop and manage the property budget, including forecasting and controlling expenses. Customer Service: Provide exceptional customer service to tenants, visitors, and vendors and resolve any issues or complaints in a timely and professional manner. Property Safety: Ensure the safety and security of the property and its tenants by implementing and enforcing safety policies and procedures. Event Planning: Plan and coordinate community events, such as social gatherings, to enhance the tenant experience and promote a positive community atmosphere. Legal Compliance: Ensure that the property and its operations are in compliance with all local, state, and federal laws and regulations, including health and safety regulations, fair housing laws, and environmental regulations. Reporting: Prepare and submit regular reports to management on the status of the property, including occupancy rates, maintenance issues, and financial performance. Sustainability: Implement and promote sustainable practices, such as energy efficiency and waste reduction, to reduce the property's environmental impact and lower operating costs. Vendor Management: Develop and manage relationships with vendors, such as maintenance contractors, to ensure the efficient and cost-effective operation of the property. Software Management: Utilize Yardi and other property management software, as well as CRM software for customer service, to manage property operations and communications with tenants and vendors. Stay up to date on new software and technology as needed. Miscellaneous Tasks: Handle special projects or assignments as requested by management. Requirement: Five to ten years of experience as a Community Manager in a residential, hospitality, or similar industry. A high school diploma or equivalent is typically required, but a college degree may be preferred or required. Strong communication and customer service skills are essential, as the Community Manager will need to manage employees, residents, potential residents, and Vendors. The Community Manager should have a thorough understanding of Fair Housing laws and regulations, as well as other pertinent rules and regulations. The Community Manager should be proficient in Office Suite and software programs used for managing leasing and marketing activities. The Community Manager should have a valid driver's license and reliable transportation. The Community Manager should be able to lift and move objects up to 25 pounds. Typical Work: Environment/Conditions: The Community Manager will be moving around the property, visiting different locations, and in a sedentary position while working on applications and files, inspecting units and managing the property. . The Community Manager will primarily work in an office environment but will also need to tour the property and show apartments to potential residents or inspect units for repairs and maintenance. The Community Manager will typically work full-time, which may include evenings and weekends. Periodically as needed, they may need to work Saturdays and Sundays. The Community Manager may need to attend events or meetings outside of normal business hours. Essential Functions/Physical Requirements The Community Manager may need to walk and stand for extended periods of time while inspecting or touring the property. The Community Manager may need to lift and move boxes or other items weighing up to 25 pounds, The Community Manager may need to climb stairs or walk on uneven surfaces while touring the property with potential residents. The Community Manager may need to perform light cleaning duties, such as wiping down surfaces or vacuuming, to ensure that the office and model apartments are clean and presentable. The Community Manager may need to sit at a desk, walk around the property, stand while attending to guests and tenants, and lift lite objects such as small boxes, files, and other office function supplies. Equipment Used: Computers, copiers, fax machines, phones, keyboards, mouse, lockboxes, cleaning supplies, cameras, and golf carts. Other equipment as needed. Behavior & Ethics Treat all tenants, employees, and visitors equally, with respect and courtesy at all times. Discrimination, harassment, or any other behavior that creates a hostile work environment will not be tolerated. Report any offensive or threatening behavior from tenants to the VP of Operations immediately. In case of an emergency or if you feel that your life is in danger, call 911 first and then notify the corporate offices. Communicate with vendors, your supervisor, and other employees of Afton in a respectful and professional manner. Any form of disrespectful or inappropriate communication will not be tolerated. Do not rent any space, including apartments, garage spaces, storage, etc., without proper authorization. Do not order or pocket merchandise for personal use without prior authorization from your supervisor. Do not charge or collect any unpermitted fees from tenants. All fees must be approved by the appropriate authorities and must be clearly stated in the lease agreement. Being under the influence of drugs or alcohol during work hours is strictly prohibited. Do not bill for any unauthorized work. All work must be authorized by the appropriate authorities and must be clearly stated in the work order. Adhere to the dress code policy, which is business casual. Employees are expected to dress professionally and maintain a neat and clean appearance. Follow safety and caution guidelines at all times. When in doubt, consult your supervisor before taking any action. As an Afton Employee, you are responsible for actively enforcing company policy over your property. Any violation of company policy must be reported immediately to the appropriate authorities.
VP of Operations JOB SUMMARY The community Manager serves as the face of a company for property and has the final say in regards to handling any Tenant Relations issues.They are responsible for managing and handling communications, meeting budget goals, rent collection, renovations, and property turnover. The community manager is in charge of all aspects of a community direction by managing the staff and confirming that the staff is accomplishing company goals in terms of leasing, property upkeep, and renovation. Community Manager Personnel Management: Oversee and manage employees by assigning tasks and following up on their performance. Property Maintenance: Inspect and arrange maintenance to meet standards and coordinate property improvements as needed. Tenant Relations: Manage day-to-day operations and tenant relations by coordinating tenant requests, dispatching work orders, and establishing a positive relationship with tenants. Administrative Tasks: Produce and maintain various forms, spreadsheets, and information packages. Manage the filing system for leases, tenants, insurance certificates, vendors, and contracts. Leasing and Contracts: Negotiate tenant leases and contracts in a timely and reliable manner, determine the needs of prospective tenants, and provide information on all aspects of properties. Marketing: Advise upper management on the advertising and marketing of vacant spaces, coordinate staff to present properties in a positive light, and stay knowledgeable of the property market status. Financial Management: Oversee the financial aspects of a property, including collecting receivable accounts and managing operating expenses. Report periodically on financial performance. Industry Knowledge: Stay knowledgeable of local industry standards, including property rental values and amenity standards. Compliance: Maintain learning compliance by completing required courses on a timely basis, including Fair Housing Laws, Landlord & Tenant Laws, OSHA Safety Guidelines, and Equal Opportunity Laws. Reporting: Complete an incident report for any major occurrence at the property and submit it to the Vice President, Regional Director, and HR. Budget Management: Develop and manage the property budget, including forecasting and controlling expenses. Customer Service: Provide exceptional customer service to tenants, visitors, and vendors and resolve any issues or complaints in a timely and professional manner. Property Safety: Ensure the safety and security of the property and its tenants by implementing and enforcing safety policies and procedures. Event Planning: Plan and coordinate community events, such as social gatherings, to enhance the tenant experience and promote a positive community atmosphere. Legal Compliance: Ensure that the property and its operations are in compliance with all local, state, and federal laws and regulations, including health and safety regulations, fair housing laws, and environmental regulations. Reporting: Prepare and submit regular reports to management on the status of the property, including occupancy rates, maintenance issues, and financial performance. Sustainability: Implement and promote sustainable practices, such as energy efficiency and waste reduction, to reduce the property's environmental impact and lower operating costs. Vendor Management: Develop and manage relationships with vendors, such as maintenance contractors, to ensure the efficient and cost-effective operation of the property. Software Management: Utilize Yardi and other property management software, as well as CRM software for customer service, to manage property operations and communications with tenants and vendors. Stay up to date on new software and technology as needed. Miscellaneous Tasks: Handle special projects or assignments as requested by management. Requirement: Five to ten years of experience as a Community Manager in a residential, hospitality, or similar industry. A high school diploma or equivalent is typically required, but a college degree may be preferred or required. Strong communication and customer service skills are essential, as the Community Manager will need to manage employees, residents, potential residents, and Vendors. The Community Manager should have a thorough understanding of Fair Housing laws and regulations, as well as other pertinent rules and regulations. The Community Manager should be proficient in Office Suite and software programs used for managing leasing and marketing activities. The Community Manager should have a valid driver's license and reliable transportation. The Community Manager should be able to lift and move objects up to 25 pounds. Typical Work: Environment/Conditions: The Community Manager will be moving around the property, visiting different locations, and in a sedentary position while working on applications and files, inspecting units and managing the property. . The Community Manager will primarily work in an office environment but will also need to tour the property and show apartments to potential residents or inspect units for repairs and maintenance. The Community Manager will typically work full-time, which may include evenings and weekends. Periodically as needed, they may need to work Saturdays and Sundays. The Community Manager may need to attend events or meetings outside of normal business hours. Essential Functions/Physical Requirements The Community Manager may need to walk and stand for extended periods of time while inspecting or touring the property. The Community Manager may need to lift and move boxes or other items weighing up to 25 pounds, The Community Manager may need to climb stairs or walk on uneven surfaces while touring the property with potential residents. The Community Manager may need to perform light cleaning duties, such as wiping down surfaces or vacuuming, to ensure that the office and model apartments are clean and presentable. The Community Manager may need to sit at a desk, walk around the property, stand while attending to guests and tenants, and lift lite objects such as small boxes, files, and other office function supplies. Equipment Used: Computers, copiers, fax machines, phones, keyboards, mouse, lockboxes, cleaning supplies, cameras, and golf carts. Other equipment as needed. Behavior & Ethics Treat all tenants, employees, and visitors equally, with respect and courtesy at all times. Discrimination, harassment, or any other behavior that creates a hostile work environment will not be tolerated. Report any offensive or threatening behavior from tenants to the VP of Operations immediately. In case of an emergency or if you feel that your life is in danger, call 911 first and then notify the corporate offices. Communicate with vendors, your supervisor, and other employees of Afton in a respectful and professional manner. Any form of disrespectful or inappropriate communication will not be tolerated. Do not rent any space, including apartments, garage spaces, storage, etc., without proper authorization. Do not order or pocket merchandise for personal use without prior authorization from your supervisor. Do not charge or collect any unpermitted fees from tenants. All fees must be approved by the appropriate authorities and must be clearly stated in the lease agreement. Being under the influence of drugs or alcohol during work hours is strictly prohibited. Do not bill for any unauthorized work. All work must be authorized by the appropriate authorities and must be clearly stated in the work order. Adhere to the dress code policy, which is business casual. Employees are expected to dress professionally and maintain a neat and clean appearance. Follow safety and caution guidelines at all times. When in doubt, consult your supervisor before taking any action. As an Afton Employee, you are responsible for actively enforcing company policy over your property. Any violation of company policy must be reported immediately to the appropriate authorities.