Chemily Management Company
Administrative Customer Service Representative
Chemily Management Company, Cypress, Texas, us, 77410
Job Type:
Full-Time, In Person
Location:
Cypress, TX
Industry:
Utilities
About Us
We are a trusted utility service provider dedicated to delivering reliable and efficient service to our customers. Our team values professionalism, customer satisfaction, and teamwork. We are seeking a motivated Administrative & Customer Service Representative who is bilingual in Spanish and English to support our operations and provide exceptional service to our diverse customer base.
Position Overview
The Administrative & Customer Service Representative will play a dual role in supporting the company’s administrative operations and delivering front-line customer service. This individual will be responsible for managing office tasks, coordinating communication, and assisting customers with inquiries, billing, and service needs.
Bilingual proficiency (Spanish/English) is required, as many of our customers are Spanish-speaking.
Key Responsibilities
Provide friendly, professional, and timely customer service via phone, email, and in-person.
Handle customer inquiries regarding accounts, billing, service requests, and company policies.
Translate information and assist Spanish-speaking customers to ensure understanding and satisfaction.
Perform administrative duties such as data entry, filing, scheduling, and document management.
Process payments, maintain records, and prepare routine reports.
Coordinate with field staff and other departments to resolve customer concerns efficiently.
Support office operations by ordering supplies, managing correspondence, and assisting with projects.
Uphold company policies and maintain confidentiality of sensitive information.
Qualifications
High school diploma or equivalent required; Associate’s degree preferred.
Minimum of 2 years of administrative or customer service experience (utility or service industry experience a plus).
Fluency in Spanish and English (spoken and written) required.
Strong computer skills (MS Office, data entry systems).
Excellent communication, problem-solving, and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Professional demeanor with a commitment to customer satisfaction.
Benefits
Competitive salary and benefits package.
Health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for growth and professional development.
How to Apply
Interested candidates should submit their resume and cover letter.
Full-Time, In Person
Location:
Cypress, TX
Industry:
Utilities
About Us
We are a trusted utility service provider dedicated to delivering reliable and efficient service to our customers. Our team values professionalism, customer satisfaction, and teamwork. We are seeking a motivated Administrative & Customer Service Representative who is bilingual in Spanish and English to support our operations and provide exceptional service to our diverse customer base.
Position Overview
The Administrative & Customer Service Representative will play a dual role in supporting the company’s administrative operations and delivering front-line customer service. This individual will be responsible for managing office tasks, coordinating communication, and assisting customers with inquiries, billing, and service needs.
Bilingual proficiency (Spanish/English) is required, as many of our customers are Spanish-speaking.
Key Responsibilities
Provide friendly, professional, and timely customer service via phone, email, and in-person.
Handle customer inquiries regarding accounts, billing, service requests, and company policies.
Translate information and assist Spanish-speaking customers to ensure understanding and satisfaction.
Perform administrative duties such as data entry, filing, scheduling, and document management.
Process payments, maintain records, and prepare routine reports.
Coordinate with field staff and other departments to resolve customer concerns efficiently.
Support office operations by ordering supplies, managing correspondence, and assisting with projects.
Uphold company policies and maintain confidentiality of sensitive information.
Qualifications
High school diploma or equivalent required; Associate’s degree preferred.
Minimum of 2 years of administrative or customer service experience (utility or service industry experience a plus).
Fluency in Spanish and English (spoken and written) required.
Strong computer skills (MS Office, data entry systems).
Excellent communication, problem-solving, and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Professional demeanor with a commitment to customer satisfaction.
Benefits
Competitive salary and benefits package.
Health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for growth and professional development.
How to Apply
Interested candidates should submit their resume and cover letter.