WESCO
As a Customer Service Representative, you will provide essential administrative support for our Inside Sales team. You will respond to customer inquiries, support quote generation and ensure the accuracy of customer quotes, confirming details such as prices, terms, and shipping information. You will convert verified quotes into orders upon receiving and confirming the customer's purchase order, generate accurate invoices and ensure they are delivered to customers within the correct timelines. You will also proactively communicate with customers and 3rd party vendors regarding delivery updates, purchase order changes, and other relevant information.
Responsibilities:
* Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. * Process payments for cash account customers. * Research and resolve customer problems, acting as the customer liaison between other departments when necessary. * Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
* High School Degree or Equivalent required * Associates' Degree (U.S.)/College Diploma (Canada) preferred * 2-4 years of relevant experience * Solid interpersonal skills that allow one to work effectively in a diverse working environment * Able to effectively communicate both verbally and in writing * Able to work well under pressure * Strong attention to detail * Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times * Computer literate, including effective working skills of MS Word, Excel, and e-mail
#LI-HD1
Responsibilities:
* Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. * Process payments for cash account customers. * Research and resolve customer problems, acting as the customer liaison between other departments when necessary. * Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
* High School Degree or Equivalent required * Associates' Degree (U.S.)/College Diploma (Canada) preferred * 2-4 years of relevant experience * Solid interpersonal skills that allow one to work effectively in a diverse working environment * Able to effectively communicate both verbally and in writing * Able to work well under pressure * Strong attention to detail * Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times * Computer literate, including effective working skills of MS Word, Excel, and e-mail
#LI-HD1