Role Overview:
The Retail Operations Manager will be responsible for managing the planning and communication of global in-store merchandising programs, including demo units, demo software, fixtures, and installation guides. The role will define tactical requirements and project scope, while reinforcing merchandising best practices across installation, maintenance, refresh, and end-of-life. The analyst will also maintain strong relationships with key hardware and cross-functional partners through weekly meetings and goal-setting activities.
Top Daily Responsibilities:
Identify trends in weekly merchandising compliance reports and communicate progress, performance, and best practices.
Manage various channel merchandising projects and processes from initial planning to deployment and reporting.
Test and report issues with demo software for multiple product lines, as needed.
Detailed Responsibilities:
(Highlighted timings indicate frequency of vendor follow-ups on specific projects)
Creation and publishing of installation guides (1–2 times per week; 3 times per year)
Review install guides created by security and production teams
QA test and report issues with demo software across product categories (1–2 times per week; 3 times per year)
Support planning for installation, maintenance, refresh, and disposition of merchandising elements including fixtures, demos, security, and demo software (weekly, year-round)
Manage tactical operational project management for product launches and projects (1–2 times per week; 3 times per year)
Smartsheets: Install tracker and install dashboard development
Align with country CSAs (TVCs, Vendors) (weekly)
Provide launch preparation information and guidance (year-round)
Collect country merchandising data, plans, and POV on strategy for launches
Vault website updates (monthly)
Phone devices connectivity dashboard support (monthly)
Update partner reports and review country connectivity reports
Research and assist Engineering with individual retail partner store bug reports (monthly)
Locate country, partner, and team
Request and follow up for details
Provide troubleshooting support with Engineering assistance
Collect information from country teams for various projects (1–2 times per week, year-round)
Mandatory Skills & Qualifications:
BA/BS degree in any field OR minimum 3 years of equivalent retail experience
3 years of experience in carrier/consumer electronics channel field merchandising or retail operations
Experience working with vendor field teams and basic merchandising processes (installation & maintenance) for in-store fixtures, demo units, or demo software
Proficiency with Google Workspace (G Suite) and Microsoft Office
Preferred (Non-Essential) Skills & Qualifications:
Technical acumen
Project management experience
Experience collaborating with cross-functional teams
Proficiency in Excel/Google Sheets formulas