Call Center Representative Job at CornerStone Staffing in Greenville

Customer Service / Call Center Representative

Winterville, NC 28590 | Onsite

REQUIRED QUALIFICATIONS

• 2+ years of Customer Service experience

• 2+ years of Call Center experience

• Strong communication, decision-making, and time management skills

• Proficiency in Microsoft applications and ability to collaborate in a team environment

PREFERRED SKILLS

• Experience in debt recovery or financial services

• Knowledge of FDCPA and compliance protocols

COMPENSATION & SCHEDULE

• $15/hr; increases to $22/hr upon permanent hire
• Schedule: Shifts vary between 7AM–9PM with two days off weekly
• Up to 2 Saturdays/month & 1 Sunday/quarter required
• Mandatory overtime at month-end
• Temporary-to-Hire, W2
• Start Date: October/November 2025
• Job ID: 152224

ROLE IMPACT

This Customer Service position plays a key role in managing delinquent automotive accounts, ensuring timely and professional collections in compliance with standardized procedures. Success is measured by collection performance metrics, customer resolution, and adherence to process integrity.

KEY RESPONSIBILITIES

• Place or receive calls per management’s priority to resolve delinquent accounts

• Meet established goals for daily calls, contact rates, and promises kept

• Negotiate payment arrangements based on customer financial assessment

• Navigate system screens and accurately relay and document account information

• Identify cause of delinquency and recommend resolution strategies

CORE TOOLS & SYSTEMS

• Microsoft Office Suite

• Call center software and collections platforms

• CRM/ticketing systems

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LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy