Montgomery County MD
Administrative Care Coordination Aide (Principal Administrative Aide), Grade 13
Montgomery County MD, Rockville, Maryland, us, 20849
Salary :
$51,703.00 - $79,296.00 Annually Location :
1401 Rockville Pike Rockville MD 20852 USA Job Type:
Permanent Remote Employment:
Flexible/Hybrid Job Number:
2025-00584 Department:
Department of Health and Human Services Division:
HHS 60 Public Health Services Division Opening Date:
09/22/2025 Closing Date:
9/26/2025 11:59 PM Eastern FLSA:
Non-Exempt
About the Position "Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $51,703 - $73,327, based on the candidate's qualifications and experience." WHO WE ARE
Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses. The
Department of Health and Human Services (HHS)
is responsible for delivery of the County's public health and human services that meets the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department. As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community. WHO WE ARE LOOKING FOR
Are you passionate about making a difference in your community? The Administrative Care Coordination Unit serves as a vital resource for Medicaid beneficiaries in Montgomery County, helping them navigate their healthcare benefits and connect with essential local services. We are looking for an enthusiastic
Administrative Care Coordination Aide
to support our program with clerical and office administrative work to maintain a steady, accurate workflow for the team. This role offers a chance to collaborate with a diverse, mission-driven team that values service and partnership. If you are skilled in data entry, if detail and accuracy are important to you, if you enjoy supporting a team and contributing to positive health outcomes for County residents, then we welcome you to apply for this position. Join us in building a healthier, more self-sufficient future for our community! What You'll Be Doing As an
Administrative Care Coordination Aide , you will provide general in-office administrative support for the program area, working with the Office Services Coordinator to: Process incoming referrals, balancing expected and unexpected tasks to maintain a steady workflow for the team. Conduct regular professional and collaborative communication with internal customers to promote the efficiency of workflow and office operations. Organize, verify, reconcile, and track confidential, HIPAA-protected client demographic data across internal and external systems. Accurately enter and update client demographic information in spreadsheets, eICM, and state databases; process service requests and maintain detailed records. Prepare and organize materials for mailings and outreach events; process incoming/outgoing mail. Assist with scheduling and calendar coordination, the creation of forms and documents, inventory tracking, and reception duties as required. Perform other job-related duties as assigned.
Minimum Qualifications Education:
Graduation from high school or High School Certificate of completion recognized in the State of Maryland. Experience : Two (2) years of progressively responsible office support experience. Equivalency:
An equivalent combination of education and work experience may be substituted. Preferred Criteria, Interview Preferences Preferred Criteria:
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas: Multilingual skills in Spanish Experience with advanced features in Excel, Word, and Adobe Acrobat Experience working with an integrated case management system or medical client information database Experience working with Medicaid system of care
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website. Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team.
Montgomery County Benefits 01
What is your highest level of completed education?
N/A High School/GED Associate's Degree Bachelor's Degree Master's Degree Doctorate
02
How many years of progressively responsible office support experience do you have?
Less than 1 Year Experience 1 Year Experience 2 Years of Experience 3+ Years of Experience
03
Do you currently possess multilingual skills to include oral communication, reading comprehension, and interpreting skills in any of the following languages? Please select from the list below.
Amharic Chinese French Korean Spanish Vietnamese American Sign Language N/A
04
Do you have experience working with Medicaid system of care?
Yes No
05
If you answered yes, please explain your experience. If you answered no, please type N/A below. 06
Do you have experience working with an integrated case management system or medical client information database?
Yes No
07
If you answered yes, please explain your experience. If you answered no, please type N/A below. 08
Do you have advanced-level experience working with Excel, Word, and Adobe Acrobat?
Yes No
09
If you answered yes, please provide details of your advanced-level experience with Excel, Word and Adove Acrobat in 200 words or less. If you answered no, please enter N/A below. Required Question
$51,703.00 - $79,296.00 Annually Location :
1401 Rockville Pike Rockville MD 20852 USA Job Type:
Permanent Remote Employment:
Flexible/Hybrid Job Number:
2025-00584 Department:
Department of Health and Human Services Division:
HHS 60 Public Health Services Division Opening Date:
09/22/2025 Closing Date:
9/26/2025 11:59 PM Eastern FLSA:
Non-Exempt
About the Position "Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $51,703 - $73,327, based on the candidate's qualifications and experience." WHO WE ARE
Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses. The
Department of Health and Human Services (HHS)
is responsible for delivery of the County's public health and human services that meets the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department. As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community. WHO WE ARE LOOKING FOR
Are you passionate about making a difference in your community? The Administrative Care Coordination Unit serves as a vital resource for Medicaid beneficiaries in Montgomery County, helping them navigate their healthcare benefits and connect with essential local services. We are looking for an enthusiastic
Administrative Care Coordination Aide
to support our program with clerical and office administrative work to maintain a steady, accurate workflow for the team. This role offers a chance to collaborate with a diverse, mission-driven team that values service and partnership. If you are skilled in data entry, if detail and accuracy are important to you, if you enjoy supporting a team and contributing to positive health outcomes for County residents, then we welcome you to apply for this position. Join us in building a healthier, more self-sufficient future for our community! What You'll Be Doing As an
Administrative Care Coordination Aide , you will provide general in-office administrative support for the program area, working with the Office Services Coordinator to: Process incoming referrals, balancing expected and unexpected tasks to maintain a steady workflow for the team. Conduct regular professional and collaborative communication with internal customers to promote the efficiency of workflow and office operations. Organize, verify, reconcile, and track confidential, HIPAA-protected client demographic data across internal and external systems. Accurately enter and update client demographic information in spreadsheets, eICM, and state databases; process service requests and maintain detailed records. Prepare and organize materials for mailings and outreach events; process incoming/outgoing mail. Assist with scheduling and calendar coordination, the creation of forms and documents, inventory tracking, and reception duties as required. Perform other job-related duties as assigned.
Minimum Qualifications Education:
Graduation from high school or High School Certificate of completion recognized in the State of Maryland. Experience : Two (2) years of progressively responsible office support experience. Equivalency:
An equivalent combination of education and work experience may be substituted. Preferred Criteria, Interview Preferences Preferred Criteria:
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas: Multilingual skills in Spanish Experience with advanced features in Excel, Word, and Adobe Acrobat Experience working with an integrated case management system or medical client information database Experience working with Medicaid system of care
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website. Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team.
Montgomery County Benefits 01
What is your highest level of completed education?
N/A High School/GED Associate's Degree Bachelor's Degree Master's Degree Doctorate
02
How many years of progressively responsible office support experience do you have?
Less than 1 Year Experience 1 Year Experience 2 Years of Experience 3+ Years of Experience
03
Do you currently possess multilingual skills to include oral communication, reading comprehension, and interpreting skills in any of the following languages? Please select from the list below.
Amharic Chinese French Korean Spanish Vietnamese American Sign Language N/A
04
Do you have experience working with Medicaid system of care?
Yes No
05
If you answered yes, please explain your experience. If you answered no, please type N/A below. 06
Do you have experience working with an integrated case management system or medical client information database?
Yes No
07
If you answered yes, please explain your experience. If you answered no, please type N/A below. 08
Do you have advanced-level experience working with Excel, Word, and Adobe Acrobat?
Yes No
09
If you answered yes, please provide details of your advanced-level experience with Excel, Word and Adove Acrobat in 200 words or less. If you answered no, please enter N/A below. Required Question