Marathon Cheese
General Summary
The customer service representative (CSR) in Marathon Cheese Corporation (MCC) acts as a primary
point of contact for customers, addressing their inquiries, resolving issues, and providing information
about MCC's products and services to ensure a positive experience. Key duties include handling calls
and emails and directing internal communication amongst internal departments, while essential skills
for success are excellent communication, problem-solving, patience, and empathy. This position
reports the the customer service supervisor.
Essential Duties and Responsibilities • Customer order management, including order entry • Daily external communications with the customer reporting missed shipments, shortages/overages • Daily Internal communications with plant personnel such as production schedulers and shipping departments • Communicate with external and internal customers in a timely professional manner • Coordinate internal communication of new customer/new item set-ups and discontinuations when communicated by Business Development • Prepare internal billing documents for obsolete packaging • Inventory management in customer portals • Backup to all other positions in the Customer Service area • Any additional duties as assigned All employees are responsible for the quality and food safety of our products. All food safety and quality concerns/problems should be brought to the attention of personnel with authority to initiate action.
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable quality individuals with disabilities to perform essential functions.
Education and Experience • High school diploma or equivalent required, Associates degree preferred • Ideal candidate will have 5 or more years' work experience with a track record of increasing responsibility • Customer service experience is preferred
Required Knowledge, Skills and Abilities • Communication - Ability to convey information clearly and effectively, both verbally and in writing • Problem solving skills - Capability to identify issues and develop creative solutions for customers • Empathy & Patience: Understanding external and internal customer needs and maintaining a calm demeanor • Attention to detail • Ability to prioritize • Sense of urgency and action oriented • Team oriented - willingness to cross-train within department and provide back-up and coverage for PTO • Experience using SAP operating system a plus • Familiarity with Microsoft products: Outlook, Excel, Word & PowerPoint
Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Essential Duties and Responsibilities • Customer order management, including order entry • Daily external communications with the customer reporting missed shipments, shortages/overages • Daily Internal communications with plant personnel such as production schedulers and shipping departments • Communicate with external and internal customers in a timely professional manner • Coordinate internal communication of new customer/new item set-ups and discontinuations when communicated by Business Development • Prepare internal billing documents for obsolete packaging • Inventory management in customer portals • Backup to all other positions in the Customer Service area • Any additional duties as assigned All employees are responsible for the quality and food safety of our products. All food safety and quality concerns/problems should be brought to the attention of personnel with authority to initiate action.
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable quality individuals with disabilities to perform essential functions.
Education and Experience • High school diploma or equivalent required, Associates degree preferred • Ideal candidate will have 5 or more years' work experience with a track record of increasing responsibility • Customer service experience is preferred
Required Knowledge, Skills and Abilities • Communication - Ability to convey information clearly and effectively, both verbally and in writing • Problem solving skills - Capability to identify issues and develop creative solutions for customers • Empathy & Patience: Understanding external and internal customer needs and maintaining a calm demeanor • Attention to detail • Ability to prioritize • Sense of urgency and action oriented • Team oriented - willingness to cross-train within department and provide back-up and coverage for PTO • Experience using SAP operating system a plus • Familiarity with Microsoft products: Outlook, Excel, Word & PowerPoint
Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.