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John Crane

Client Services & Operations Support Reps

John Crane, Santa Fe Springs, California, United States

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Customer Service Representative/Warehouse Support & Repair Service

Santa Fe Springs, CA, USA

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global ***** energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Support Repair Services Department in a warehouse-like environment

Perform shipping and receiving tasks, including packing, labeling, and documentation

Manage ***** stock checks, cycle counts, and parts tracking

Respond to customer inquiries (phone/email) regarding order status and availability

Prepare and send customer quotes as needed

Collaborate with Quality, Sales, and other departments to resolve issues

Assist with special projects and other departmental duties as assigned

High school diploma or equivalent required; Minimum 2 years related experience in customer service and/or warehouse operations

Proficient in Microsoft Office (Excel, Word, Outlook)

Ability to lift and move materials as required

Familiarity with rotating equipment and pumps a plus

Bilingual English–Spanish a plus

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc )