The Reynolds and Reynolds Company
Director of Training and Service Sales Chicago, IL
The Reynolds and Reynolds Company, Chicago, Illinois, United States, 60290
Overview
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a strategic and hands-on Director of Training and Service to architect and lead a high-impact training and servicing organization from the ground up. This role will design and build a national program focused on increasing dealership income performance through F&I excellence, sales training, and compliance. The Director will oversee the creation of curriculum, the launch of an integrated virtual and in-person training platform, and the development of regional field resources dedicated to dealer profitability and relationship support.
Responsibilities
Lead training efforts to increase PVR, product penetration and reinsurance performance while complementing the existing AGWS University training curriculum
Architect and deploy the national training & servicing framework—including content, playbooks, reporting, and platform
Recruit and manage a field team of Regional Income & Training Specialists who support AGWS distribution partners with dealer support
Launch live seminars, virtual academies, and in-store support tailored to new hires and distribution partners
Oversee creation of income-focused training content: sales playbooks, objection-handling scripts, and deal optimization techniques
Support agencies and distribution partners with scalable training assets and consultative field support
Own reporting dashboards, scorecards, and continuous content improvement based on dealer results and field feedback
Training On the job
Requirements
Bachelor’s degree or equivalent experience
Ability to travel 60-70% across the US
8+ years of leadership in income development, F&I training, or dealer services required
Deep knowledge of F&I products, sales processes, and dealership operations
Proven ability to build teams and programs from scratch
Skilled in instructional design, LMS deployment, and analytics-driven performance management
Entrepreneurial mindset with strong field presence and business acumen
Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family.
Comprehensive benefits package including: Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Company car for business and personal use
Professional development and training
Promotion from within
Paid vacation and sick days
Eight paid holidays
Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
#J-18808-Ljbffr
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a strategic and hands-on Director of Training and Service to architect and lead a high-impact training and servicing organization from the ground up. This role will design and build a national program focused on increasing dealership income performance through F&I excellence, sales training, and compliance. The Director will oversee the creation of curriculum, the launch of an integrated virtual and in-person training platform, and the development of regional field resources dedicated to dealer profitability and relationship support.
Responsibilities
Lead training efforts to increase PVR, product penetration and reinsurance performance while complementing the existing AGWS University training curriculum
Architect and deploy the national training & servicing framework—including content, playbooks, reporting, and platform
Recruit and manage a field team of Regional Income & Training Specialists who support AGWS distribution partners with dealer support
Launch live seminars, virtual academies, and in-store support tailored to new hires and distribution partners
Oversee creation of income-focused training content: sales playbooks, objection-handling scripts, and deal optimization techniques
Support agencies and distribution partners with scalable training assets and consultative field support
Own reporting dashboards, scorecards, and continuous content improvement based on dealer results and field feedback
Training On the job
Requirements
Bachelor’s degree or equivalent experience
Ability to travel 60-70% across the US
8+ years of leadership in income development, F&I training, or dealer services required
Deep knowledge of F&I products, sales processes, and dealership operations
Proven ability to build teams and programs from scratch
Skilled in instructional design, LMS deployment, and analytics-driven performance management
Entrepreneurial mindset with strong field presence and business acumen
Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family.
Comprehensive benefits package including: Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Company car for business and personal use
Professional development and training
Promotion from within
Paid vacation and sick days
Eight paid holidays
Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
#J-18808-Ljbffr