Puttshack
Director of Operations (General Manager)
Puttshack, Minneapolis, Minnesota, United States, 55443
Overview Director of Operations (General Manager) – Minneapolis, MN. Base pay range: $110,000.00/yr - $115,000.00/yr. Reporting to the Regional Director of Operations, the Director of Operations will lead a team of associates and oversee the overall operations of their assigned Puttshack venue location. This role manages a multi-faceted, high volume, full-service bar & restaurant, and event space, with multiple tech-enabled miniature golf courses. As the most senior leader at the venue, you will be a Brand Ambassador and champion the Puttshack culture to ensure operational excellence and exceptional guest services at every step within the venue. The Director of Operations will be accountable for team leadership and development, achieving business objectives across operations, financials, guest satisfaction, and venue performance that adheres to the company’s standards and values.
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Key Responsibilities
Operational Leadership: Manage day-to-day operations across all areas of the venue, including game & technology, food & beverage, and overall environment.
Optimize operations to meet and exceed key metrics for efficiency, profitability, and guest satisfaction.
Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives.
Manage all systems and reporting within the venue, including scheduling & timekeeping tools, cash handling, inventory, POS, reservation system, Puttshack technology, and guest satisfaction.
Collaborate with onsite game technicians and cross-functional teams to troubleshoot technology within courses or other venue areas.
Oversee purchasing of products/inventory across all venue areas.
Manage sales events team for all special events and group sales.
Financial Management: Manage budgets and forecasts, analyze financial reports, and implement strategies to control costs, maximize revenue and spend per visit, and achieve targets.
Drive financial success by identifying cost savings opportunities and sales/marketing strategies to increase revenue through service delivery, promotions, and events.
Team Development and Management: Hire, train, and develop a large team of salaried and hourly associates; maintain staffing levels and schedules.
Partner with Talent Acquisition to hire leadership roles and collaborate with Talent and Training teams for onboarding and development programs.
Foster a positive, inclusive work environment; drive accountability and provide coaching and feedback through regular evaluations.
HR Partnership to increase engagement, minimize turnover, resolve conflicts, and address associate relations issues within the venue.
Guest Experience: Champion the Puttshack brand, monitor guest feedback, and implement improvements; develop relationships with guests, partners, and vendors.
Compliance and Safety: Ensure compliance with health and safety regulations, oversee inspections and audits, implement safety protocols, and address issues promptly.
Ensure venue operations comply with local, state, and federal employment laws, including wage & hour provisions.
Required Skills And Experience
Minimum of 10 years of experience in high-volume food & beverage, hospitality, and/or social entertainment venues with $10MM+ in sales, including at least 8 years in senior leadership managing large teams.
Proven track record of operational excellence and managing P&L to achieve financial targets.
Strong knowledge of full-service food & beverage operations, including from-scratch kitchen and bar.
Strong leadership, communication, and interpersonal skills; ability to motivate diverse teams and coach effectively.
Tech-savvy with willingness to learn new systems and tools; proven change management experience.
Flexible availability to work evenings, weekends, and holidays; occasional travel.
Must pass a post-offer background check.
Preferred Skills And Experience
Experience in a high-growth startup environment, including developing SOPs, programs, and policies from scratch.
ServSafe or Department of Health certification a plus.
Bachelor’s degree in related field (hospitality or business management preferred).
Physical Requirements
Physical activities on a continuous basis; frequent use of telephone/video conferencing; keyboard use.
Frequent walking, bending, sitting; occasional lifting up to 50 lbs.
Noise level is typically moderate to high.
Reasonable accommodations available to enable performance of essential functions.
What’s In It For You
Paid PTO
Health insurance: medical, dental, and vision
401K
50% off Food & Beverage
Free Mini Golf
Paid Parental Leave
At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is committed to preventing discrimination and harassment in its application and hiring processes and employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create an inclusive environment for our Associates, Guests, and Vendors.
Note: This description reflects the general nature and level of work expected in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required.
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Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Key Responsibilities
Operational Leadership: Manage day-to-day operations across all areas of the venue, including game & technology, food & beverage, and overall environment.
Optimize operations to meet and exceed key metrics for efficiency, profitability, and guest satisfaction.
Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives.
Manage all systems and reporting within the venue, including scheduling & timekeeping tools, cash handling, inventory, POS, reservation system, Puttshack technology, and guest satisfaction.
Collaborate with onsite game technicians and cross-functional teams to troubleshoot technology within courses or other venue areas.
Oversee purchasing of products/inventory across all venue areas.
Manage sales events team for all special events and group sales.
Financial Management: Manage budgets and forecasts, analyze financial reports, and implement strategies to control costs, maximize revenue and spend per visit, and achieve targets.
Drive financial success by identifying cost savings opportunities and sales/marketing strategies to increase revenue through service delivery, promotions, and events.
Team Development and Management: Hire, train, and develop a large team of salaried and hourly associates; maintain staffing levels and schedules.
Partner with Talent Acquisition to hire leadership roles and collaborate with Talent and Training teams for onboarding and development programs.
Foster a positive, inclusive work environment; drive accountability and provide coaching and feedback through regular evaluations.
HR Partnership to increase engagement, minimize turnover, resolve conflicts, and address associate relations issues within the venue.
Guest Experience: Champion the Puttshack brand, monitor guest feedback, and implement improvements; develop relationships with guests, partners, and vendors.
Compliance and Safety: Ensure compliance with health and safety regulations, oversee inspections and audits, implement safety protocols, and address issues promptly.
Ensure venue operations comply with local, state, and federal employment laws, including wage & hour provisions.
Required Skills And Experience
Minimum of 10 years of experience in high-volume food & beverage, hospitality, and/or social entertainment venues with $10MM+ in sales, including at least 8 years in senior leadership managing large teams.
Proven track record of operational excellence and managing P&L to achieve financial targets.
Strong knowledge of full-service food & beverage operations, including from-scratch kitchen and bar.
Strong leadership, communication, and interpersonal skills; ability to motivate diverse teams and coach effectively.
Tech-savvy with willingness to learn new systems and tools; proven change management experience.
Flexible availability to work evenings, weekends, and holidays; occasional travel.
Must pass a post-offer background check.
Preferred Skills And Experience
Experience in a high-growth startup environment, including developing SOPs, programs, and policies from scratch.
ServSafe or Department of Health certification a plus.
Bachelor’s degree in related field (hospitality or business management preferred).
Physical Requirements
Physical activities on a continuous basis; frequent use of telephone/video conferencing; keyboard use.
Frequent walking, bending, sitting; occasional lifting up to 50 lbs.
Noise level is typically moderate to high.
Reasonable accommodations available to enable performance of essential functions.
What’s In It For You
Paid PTO
Health insurance: medical, dental, and vision
401K
50% off Food & Beverage
Free Mini Golf
Paid Parental Leave
At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is committed to preventing discrimination and harassment in its application and hiring processes and employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create an inclusive environment for our Associates, Guests, and Vendors.
Note: This description reflects the general nature and level of work expected in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required.
#J-18808-Ljbffr