Parker Plastics, Inc.
Customer Service Representative
Parker Plastics, Inc., Sand Springs, Oklahoma, United States, 74063
Parker Plastics, Inc. (“PPI”) is a privately-owned manufacturer of plastic bottles and containers. Founded in 1989, PPI has four custom blow molding plants located in Sand Springs, OK, Pleasant Prairie, WI, Hagerstown, MD, and North Las Vegas, NV. Parker Plastics is looking to hire a Customer Service Representative to join our growing company for our Sand Springs, Oklahoma plant.
Why Parker?
A 30-year strong manufacturing company with a history of sustained growth.
Focused on efficiency, growth, and continuous improvement as a company.
Striving to provide opportunity, stability, & work-life balance for our employees.
Opportunities to participate financially in the growth and profitability of the company.
Benefits
Competitive base compensation
401(k) with company match
Annual profit sharing
Paid vacation and holidays
Medical, dental, and vision insurance
Company-paid short & long-term disability, AD&D, and life insurance
Overview:
This position reports to the Office Manager for the day-to-day and ultimately answers to both the Sales Manager and the Plant Manager. The CSR is a member of the company’s sales team. This position is Monday through Friday, 8:00 AM – 4:30 PM, with occasional overtime as needed. The CSR is responsible for providing the best sales and office support necessary to enhance and strengthen our customer relationships. This includes all direct and indirect communications regarding order processing, order management, material ready dates, production scheduling, logistics and quality issues. The CSR will function as a liaison between our customers, the Sales team, and the Operations group. Qualified candidates must have an excellent telephone, email, and verbal communication skills, be able to pass a drug test and a criminal background check.
Primary Duties:
Order Entry
Enter customer orders into the system
Submit order acknowledgement to customer within 24 hours of receipt
Order Management
Assist with the communication of any special raw material requirements
Review of orders for timeliness of scheduling, completion, and shipping.
Confirm accuracy of shipping documentation with customer purchase order and order acknowledgement
Timely communication of order delay or any other supply issues
Customer Service
Maintain accurate and updated customer information in our database systems
Maintain and provide accurate and updated customer pricing
Manage any sample requests
Respond to quotations for stock bottles
Deliver information pertaining to our stock bottle program (pack out, pallet/TL quantities etc.)
Review and communicate inventory levels with the customers
Register any customer quality issues and communicate the process with the customer; follow up on Closed complaints
Assist and address any A/R issues
Assist and address any slow/obsolete inventory issues
Arrange freight including invoice prep and pick ticket generation
Sales Support
Implement new customer set up (including BOM et al)
Properly qualify and manage phone and web site inquiries
Assist with New Product development projects (drawing/mold PO’s, tooling invoices etc.)
Establish/maintain professional customer relationships/communication
Provide new stock bottle quotations
Prepare purchase orders and invoices for customer drawings/new molds
Administrative Office Support:
Assist in greeting and checking in visitors, guests, vendors, and new hires.
Answer incoming phone calls.
Process incoming mail.
Process Invoices and Billing.
Filing.
Various other office duties and tasks assigned.
Position Requirements:
The Customer Service Representative should possess and exhibit following characteristics:
Independently motivated
A pleasant and engaging personality
Detail orientation
Ability to multi-task
Good time management skills
Ability to prioritize
Strong organization skills
Be a solid team player
Flexible
Demonstrate Microsoft Office 365 proficiency
Be a customer advocate (checks and balance with Ops/Production)
Maintain safe, secure, and healthy work environment by following all policies and procedures.
Work shift:
Monday through Friday, 8:00 am – 4:30 pm
Must be available for overtime as needed.
Required Education/Experience:
High School Diploma or equivalent (GED).
2 years of related experience.
Physical Demands:
Sitting for extended periods of time.
Walking over long distances to accomplish tasks.
Lifting 10 - 20 pounds regularly and 50 pounds occasionally
Talking by expressing or exchanging ideas by means of the spoken word in a friendly, professional manner.
Hearing sounds with no less than 40 dB at 500Hz, 100 Hz, and 2000 Hz with or without correction. Able to receive detailed information through oral communication.
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Why Parker?
A 30-year strong manufacturing company with a history of sustained growth.
Focused on efficiency, growth, and continuous improvement as a company.
Striving to provide opportunity, stability, & work-life balance for our employees.
Opportunities to participate financially in the growth and profitability of the company.
Benefits
Competitive base compensation
401(k) with company match
Annual profit sharing
Paid vacation and holidays
Medical, dental, and vision insurance
Company-paid short & long-term disability, AD&D, and life insurance
Overview:
This position reports to the Office Manager for the day-to-day and ultimately answers to both the Sales Manager and the Plant Manager. The CSR is a member of the company’s sales team. This position is Monday through Friday, 8:00 AM – 4:30 PM, with occasional overtime as needed. The CSR is responsible for providing the best sales and office support necessary to enhance and strengthen our customer relationships. This includes all direct and indirect communications regarding order processing, order management, material ready dates, production scheduling, logistics and quality issues. The CSR will function as a liaison between our customers, the Sales team, and the Operations group. Qualified candidates must have an excellent telephone, email, and verbal communication skills, be able to pass a drug test and a criminal background check.
Primary Duties:
Order Entry
Enter customer orders into the system
Submit order acknowledgement to customer within 24 hours of receipt
Order Management
Assist with the communication of any special raw material requirements
Review of orders for timeliness of scheduling, completion, and shipping.
Confirm accuracy of shipping documentation with customer purchase order and order acknowledgement
Timely communication of order delay or any other supply issues
Customer Service
Maintain accurate and updated customer information in our database systems
Maintain and provide accurate and updated customer pricing
Manage any sample requests
Respond to quotations for stock bottles
Deliver information pertaining to our stock bottle program (pack out, pallet/TL quantities etc.)
Review and communicate inventory levels with the customers
Register any customer quality issues and communicate the process with the customer; follow up on Closed complaints
Assist and address any A/R issues
Assist and address any slow/obsolete inventory issues
Arrange freight including invoice prep and pick ticket generation
Sales Support
Implement new customer set up (including BOM et al)
Properly qualify and manage phone and web site inquiries
Assist with New Product development projects (drawing/mold PO’s, tooling invoices etc.)
Establish/maintain professional customer relationships/communication
Provide new stock bottle quotations
Prepare purchase orders and invoices for customer drawings/new molds
Administrative Office Support:
Assist in greeting and checking in visitors, guests, vendors, and new hires.
Answer incoming phone calls.
Process incoming mail.
Process Invoices and Billing.
Filing.
Various other office duties and tasks assigned.
Position Requirements:
The Customer Service Representative should possess and exhibit following characteristics:
Independently motivated
A pleasant and engaging personality
Detail orientation
Ability to multi-task
Good time management skills
Ability to prioritize
Strong organization skills
Be a solid team player
Flexible
Demonstrate Microsoft Office 365 proficiency
Be a customer advocate (checks and balance with Ops/Production)
Maintain safe, secure, and healthy work environment by following all policies and procedures.
Work shift:
Monday through Friday, 8:00 am – 4:30 pm
Must be available for overtime as needed.
Required Education/Experience:
High School Diploma or equivalent (GED).
2 years of related experience.
Physical Demands:
Sitting for extended periods of time.
Walking over long distances to accomplish tasks.
Lifting 10 - 20 pounds regularly and 50 pounds occasionally
Talking by expressing or exchanging ideas by means of the spoken word in a friendly, professional manner.
Hearing sounds with no less than 40 dB at 500Hz, 100 Hz, and 2000 Hz with or without correction. Able to receive detailed information through oral communication.
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