Overview
The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support tasks. Typically works on routine and patterned assignments. The receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization’ s location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Responsibilities
- Operate a switchboard or multi-line phone and maintain long distance call logs. Take and distribute accurate messages.
- Greet visitors, determine the nature of their visit, issue visitor passes and maintain visitor logs, alert appropriate party of visitor arrival or direct visitors to the appropriate office, department or employee.
- Respond to routine inquiries from internal or external sources (organization location, hours of operation, phone numbers, and/or email address).
- Perform miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, and receiving/sending courier packages.
- Work within defined parameters around work expectations, quality standards, priorities, and timing under supervision and established policies/practices.
Required Qualifications
- 1 year or more of experience in a healthcare setting preferred, but candidates with strong customer service backgrounds in retail, hospitality, call centers, etc. will be considered.
- MUST be bilingual in English and Spanish
- Passionate about contributing to an organization focused on continuously improving patient experiences and care
- Excellent customer service and phone etiquette
- Team player with a positive attitude
- Ability to multitask in a fast-paced environment
- Attention to detail and highly organized
- Knowledge of MS Office (Word, Excel, Outlook, Access)
Preferred Qualifications
- Value-based care model experience
- Knowledge of medical terminology
- Experience with EMR systems (Electronic Medical Records)
Additional Information
- Working Hours: Monday – Friday 8:00 to 5:00
- This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
- Alert: Humana values personal identity protection. Applicants may be asked to provide their Social Security Number if not on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into your official application on Humana’s secure website.
- Scheduled Weekly Hours: 40
- Pay Range: $38,000 - $45,800 per year. The compensation range reflects a good faith estimate of starting base pay for full-time employment at the time of posting and may vary by location and by demonstrated skills/experience.
- Description of Benefits: Humana offers competitive benefits to support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings, paid time off (including holidays and volunteer time off), disability coverage, life insurance, and additional benefits.
About Us
About Conviva Senior Primary Care: Conviva provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injuries, and more. As part of CenterWell Senior Primary Care, Conviva’s value-based approach aims to deliver high-quality care at a lower cost while addressing social, emotional, behavioral, and financial needs that can impact well-being.
About CenterWell, a Humana company: CenterWell focuses on whole-person health and patient-centered experiences. As a large provider of senior-focused primary care, home health services, and pharmacy benefit management, CenterWell offers stability, industry-leading benefits, and opportunities for growth. We proudly employ more than 30,000 clinicians dedicated to putting health first for teammates, patients, communities, and the company. We support flexible scheduling, clinical certifications, leadership development, and career coaching from day one.
Equal Opportunity Employer
Humana does not discriminate against applicants or employees based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. Humana also takes affirmative action to employ and advance individuals with disabilities or protected veteran status, and bases all employment decisions on valid job requirements.