Receptionist Job at Prairie View, Inc. in McPherson

Overview

Receptionist role at Prairie View, Inc.

Location: McPherson, KS

Responsibilities

• SECRETARIAL TASKS
• PROFESSIONAL DEVELOPMENT
• EMPLOYEE CONTRIBUTES TO POSITIVE WORK ENVIRONMENT WITH COWORKERS AND CUSTOMERS
• QUALITY ASSURANCE & PERFORMANCE IMPROVEMENT (QAPI)

• Greet and direct patients and visitors, handle relevant paperwork, and provide accurate responses in a friendly and courteous manner.
• Address customer inquiries, requests, and needs courteously, professionally, and efficiently.
• Receipt payments accurately.
• Do MSP verification in Avatar by verifying financial eligibility every 75 days and verify insurance and PCP for each patient at check in.
• Receive and transfer telephone calls promptly, using appropriate telephone etiquette.
• Handle telephone information requests with courtesy, accuracy, and respect for confidentiality.
• Work cooperatively with admissions office and clinical staff to ensure good communication regarding admissions.
• Transfer prescription refill calls to nurse’s script voicemail at extension 5055.
• Check overnight messages and notify appropriate person(s).
• Schedule appointments, meetings, and rooms as needed in an accurate and timely manner.
• Enter Release of Information Authorizations in computer when received at front desk.
• Perform other clerical functions for staff, upon request; ensure instructions are properly completed.
• Print Appointment Preparation Report and, if needed, Face sheets.
• Print Admission paperwork, file in appropriate folder at front desk and/or prepare for financial counselor for the next day.
• Maintain Admission paperwork folders and trays; recycle if 3 months or older.
• Bring mail in from mailbox and distribute appropriately.
• Enter Outcomes (TAS, Treatment Alliance Scale) in EMR.
• Notify Admission staff when an initial EAP is a no show.
• Monitor confirmation call list, keeping for 2 months.
• Maintain Appointment Book Sheet file for verification and discrepancies.
• Maintain Vehicle Appointment Log.
• Verify and correct demographic information for patients at check in.
• Check Inphonite for McPherson & Hillsboro.
• Keep Visitor sign-in sheets and file in book.
• In rotation, check Patient Portal for messages and completed paperwork.

• PROFESSIONAL DEVELOPMENT

• Work cooperatively with supervisor to complete professional development plan.
• Utilize Relias Learning site to increase awareness in required areas and enhance skills used in the position.
• Attend in-services and workshops to enhance performance and education pertinent to job duties and personal growth, as time and resources allow.
• Attend building, staff, and department meetings as requested by supervisor.

• EMPLOYEE CONTRIBUTES TO POSITIVE WORK ENVIRONMENT WITH COWORKERS AND CUSTOMERS

• Treats others with respect and dignity.
• Maintains a flexible response to organizational and customer needs.
• Understands role as part of a larger team beyond the individual work area.
• Performance aligns with Prairie View’s mission and values.

• Quality statements and values reflect Prairie View’s Christian heritage and compliance program.

• Continues to uphold values such as advocacy, quality, respect, integrity, justice, and sustainability in decision making.
• Takes responsibility to challenge and evaluate departmental and institutional strategies without personalizing.
• Maintains confidentiality in all aspects of the position.
• Uses problem situations as learning opportunities.
• Brings energy and a positive attitude to the workplace.

• QUALITY ASSURANCE & PERFORMANCE IMPROVEMENT (QAPI)

• Participate in organizational Quality Assurance & Performance Improvement activities. Be familiar with QA & QAPI initiatives and goals in the work area. Annually review the Quality Assurance & Performance Improvement Plan.

Position Description

This position description is a temporary management tool and is subject to change.

Position Qualifications

• Minimum Education: High School degree or GED required
• Minimum Experience: Two years prior secretarial work experience
• Must have ability to perform general office work
• Must have ability to read and write
• Must demonstrate grammar proficiency and good communication skills
• Must demonstrate proficiency in typing/computer skills
• Must have ability to work independently to meet deadlines with little supervision required
• Must demonstrate initiative and accept responsibility for routine decision making
• Must demonstrate knowledge of procedures, policies, etc.
• Must demonstrate a high degree of accuracy
• Must be able to sit at a computer a minimum of two hours

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Mental Health Care

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