Hard Rock Hotel New York is hiring: DIRECTOR - HUMAN RESOURCES in New York

Overview

Overview This position will be responsible for providing support, leadership, and oversight of the Human Resources and Training activities of the property. This position is a strategic business partner who helps the hotel achieve its goals by being an advocate, change leader, and champion for inspiring achievement in the employee teams. The Director of Human Resources must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the long-term engagement of employees, guests, and owners.

Responsibilities

• Lead, direct, and manage all department operations. Maintain regular presence throughout the department and property.
• Actively participate in the Executive Committee Meeting, MOD Program, and weekly staff meetings.
• Attend monthly departmental meetings as needed.
• Create performance expectations, lead people, manage processes, and hold people accountable for agreed activities and timetables.
• Oversee the Human Resources budget and ensure operating expenses are controlled and aligned to monthly forecast.
• Assist in the development of compensation, allowance, and benefit programs and policies to remain competitive and fiscally responsible to owners.
• Ensure accuracy in all benefit billing and distribution.
• Maintain knowledge of all human resources practices, employee regulations, and employment laws.
• Ensure property compliance with all programs and policies.
• Supervise labor relations, workplace safety, and compliance, protecting the property’s interests and liability.
• Maintain a progressive counseling program.
• Oversee property employee relations; provide counsel to managers on employee concerns related to supervision and administration.
• Monitor job openings from promotions, terminations, and reorganizations to prepare for replacements.
• Keep General Manager and corporate HR informed of new laws, procedures, liability concerns, and HR issues.
• Identify resources and conduct ongoing recruitment activities to build a database of screened candidates.
• Oversee talent acquisition initiatives: recruit, screen, and hire new employees using selection tools; ensure candidate qualifications are checked.
• Ensure property training is completed to standards and monitor learning transfer to on-the-job performance.
• Coordinate and conduct applicable training programs as needed.
• Oversee performance management programs with effective communication, direction, support, timely feedback, and recognition.
• Monitor employee engagement and retention; implement recognition and communication programs and engagement events.
• Maintain low staff turnover and high morale; conduct employee opinion surveys and develop action plans.
• Coordinate and inspect staff areas to ensure cleanliness and comfort.
• Conduct succession planning with the Executive Committee and develop strategies for talent and performance management.
• Facilitate talent development initiatives for staff.
• Maintain employee files in accordance with standards and applicable laws.
• Communicate with leaders regarding issues, risk, liability concerns, or other important business matters.
• Prepare and execute business plans to maximize property performance.
• Perform other duties as assigned.

Qualifications

• Degree/diploma in Human Resources or Hospitality Management, or an equivalent combination of education and experience.
• Minimum of 8 years’ experience in Human Resources, including 3 years in a leadership role.
• Experience with new property openings preferred.
• Previous upscale/luxury hotel experience preferred.
• Proficiency with MS Office.
• Availability to work weekends, holidays, and special events as needed.
• Working knowledge of all areas of Human Resources as it relates to practices and legal compliance locally.
• High energy with effective and influential people skills; positive attitude and ability to motivate others.
• Ability to prioritize and manage multiple projects simultaneously.
• Strong communication, listening, and writing skills; ability to present information in one-on-one and small group settings.

Hard Rock complies with the City’s Workplace Vaccination requirements.

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