Call Center Agent Job at Corporate Message Services, Inc. in Savannah

Overview

Call Center Agents at Corporate Message Services, Inc. provide friendly, professional, and comprehensive support to our clients' customers. You will handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You will ensure that all aspects of the message are collected thoroughly and accurately so that our customers can have confidence that their issue will be relayed to our client. This is an inbound call center, with no outbound telemarketing or hard sales.

Location: Hybrid position. You will work some days in the office and other days from home.

Responsibilities

• Professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary.
• Work on a state-of-the-art call processing system and be trained on a variety of call center tools to help properly prioritize customer needs.
• Ensure accurate collection and documentation of information to relay to clients.

Qualifications

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows-based environment
• Good attendance
• The ability to type 35 words per minute or more

Benefits

• Employee Stock Ownership
• Full Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance policy
• Legal Assistance

Compensation

$15 per hour

Shifts

• Full Time – 40 hours per week
• 9:30am – 8:30pm, Tuesday, Thursday, Friday and Saturday
• Must be available to work a weekend day (Sat or Sun each week)

Training will last approximately one week. On the second week, you will move to your new set schedule.

Equal Opportunity Employer

Corporate Message Services is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.