Equahire is hiring: Call Center Manager in Manasquan

Direct message the job poster from Equahire

Strategic Talent Acquisition Partner | U.S. Recruitment | Building and Leading High-Performing Teams

We are partnering with a thriving home services company based in Manasquan, NJ, that’s looking for a hands-on, results-driven Call Center Manager to lead and elevate their high-energy team.

This is a full-time, on-site leadership role—perfect for someone who’s passionate about building strong teams, improving operations, and delivering exceptional customer service.

What You’ll Be Doing:

• Lead day-to-day call center operations, ensuring a smooth and efficient workflow
• Coach, mentor, and inspire a team of customer service representatives to meet and exceed performance goals
• Monitor and improve key performance indicators (KPIs) such as call response time, conversion rates, and customer satisfaction
• Develop and refine scripts, workflows, and team processes to create a more consistent, positive customer experience
• Work cross-functionally with other departments (Sales, Field Ops, etc.) to support company growth goals
• Bring creative solutions to operational challenges and contribute to a culture of continuous improvement

What We’re Looking For:

• Proven leadership experience in a call center or customer support environment
• Strong grasp of inbound and outbound call strategies (outbound experience is a strong plus!)
• Data-driven mindset—able to interpret performance metrics and make informed decisions
• Excellent communication, conflict resolution, and team-building skills
• Comfortable in a fast-paced, performance-focused environment

Why This Role?

• Be part of a growing, reputable company with a strong presence in the home services industry
• Take on a visible leadership role where your impact will be felt daily
• Enjoy bonus potential tied to team and personal performance
• Join a culture that values innovation, accountability, and teamwork