Call Center Representative Job at Beltone New England, Carolinas and Virginia in

Overview

Great Full Time Opportunity in Warwick, RI! Pay Rate: $15 per hour (plus monthly bonus potential). Schedule: Monday to Friday; either 8:30am-4:30pm or 9am-5pm.

Join our small, close-knit team. Our Call Center environment is housed in the heart of our home office with other Beltone departments. The Call Center Team is just under 10 individuals. You will have daily support from your manager and teammates and your own dedicated desk space.

Responsibilities

• Answer incoming calls and schedule appointments in the computer system from various marketing pieces using a pre-approved script.
• Handle various types of incoming calls: appointment setting for new hearing tests, consultations or service, appointment cancellations and reschedules, mail removals and transfers to other Beltone offices.
• Capture accurate patient contact information to be entered into the computer system, including confidential patient information and notes such as insurance type and hearing difficulties.
• Use Google Maps to provide patients with directions to local Beltone offices.
• Read through marketing materials monthly to familiarize yourself with current offerings.
• Track daily outcomes of all calls to submit to the Call Center Manager.
• Adhere to HIPAA guidelines for patient privacy.

Benefits

• 401(k) with a 4% match after a year
• Health, Dental and Vision Insurance
• FSA
• Life insurance
• Short- and long-term disability insurance
• AFLAC
• 9 Paid Holidays
• Paid Time Off
• Paid Birthday Day Off
• Employee Assistance Program (EAP)
• Monthly bonus potential if you reach your office goal

Requirements

• Active Listening - ability to attend to, convey, and understand comments and questions of others
• Communication, Oral - ability to communicate effectively with others
• Customer-oriented - ability to meet customer needs while following company procedures
• Enthusiastic - bring energy to tasks
• Friendly - cheerful demeanor on the phone
• Interpersonal - get along with a variety of personalities
• Patience - act calmly under stress
• Self-motivated - work with initiative
• Tactful - maintain good relations with patients and team
• Tolerance - work with diverse people

About Beltone

Beltone was founded to help a friend with hearing loss. Since 1940, Beltone has been a trusted name in hearing care. We provide quality hearing care through excellent service and advanced technology, with the belief that no one should be denied an improved life through better hearing.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Medical Equipment Manufacturing

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