TEKsystems is hiring: Healthcare Call Center in San Diego

About The Role

We’re looking for a compassionate and detail-oriented Member Services Representative to join our team. In this role, you’ll be the first point of contact for our health plan members—helping them navigate their benefits, resolve issues, and feel supported throughout their healthcare journey.

Responsibilities

• Respond to member inquiries via phone, email, and chat regarding benefits, eligibility, claims, and referrals.
• Conduct welcome calls and assist members with account setup and portal navigation.
• Explain plan coverage, policies, and wellness program requirements.
• Document all interactions accurately and maintain compliance with HIPAA and internal privacy standards.
• Collaborate with internal departments to resolve member concerns and ensure timely follow-up.

Qualifications

• High School Diploma REQUIRED
• Experience in a healthcare call center environment
• Need at least 1 year of call center
• High volume inbound calls 60-80 calls
• Be able to multitask
• Understanding HIPPA compliance, Medicare
• Multi-line phone experience

Pay And Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Benefits Available For This Temporary Role May Include

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Diego, CA.

Application Deadline

This position is anticipated to close on Sep 26, 2025.

About TEKsystems

We’re partners in transformation. TEKsystems is an Allegis Group company and a leading provider of business and technology services. TEKsystems and TEKsystems Global Services are equal opportunity employers and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting