Overview
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We are looking for an Information Technology Specialist to work with cutting-edge technologies in a fast-growing, dynamic environment. You will provide IT support to our local and global workforce, ensuring seamless and secure operation of hardware, software, collaboration tools, and SaaS services.
Life at Torq is fast-paced and collaborative. Torq is growing rapidly with notable achievements in AI security solutions and a culture that supports innovation and impact. If you’re excited about our vision and ready to make an impact as we grow, we’d love to hear what you can bring to the team.
Responsibilities
- Handle US support tickets within the required SLA and IT service measures, with high customer satisfaction.
- Manage US IT equipment and stock.
- Own day-to-day technical support and troubleshooting for hardware and software issues, focusing on Mac and Windows devices.
- Conduct onboarding and offboarding for US employees.
- Collaborate on implementing and maintaining security compliance requirements—updates, upgrades, patching, licensing—utilizing best-in-class hyperautomation platforms.
- Implement new IT/security tools and services.
Requirements
- 3+ years of IT support experience, preferably in a fast-paced startup.
- Experience with MacOS MDM systems (Jumpcloud, Jamf, Kandji).
- Hands-on experience with and knowledge of Google Workspace.
- Hands-on experience with troubleshooting and supporting macOS.
- Proficiency in scripting and automation (e.g., Python, PowerShell, Bash).
- Service-oriented mindset with excellent customer-facing and verbal communication skills.
- Well-organized with close attention to detail.
- Ability to work independently, manage multiple priorities, and drive innovation.
- Willing to learn, grow, and develop.
Equal Opportunity
As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you acknowledge that Torq will process your personal data in accordance with Torq’s Privacy Policy.
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