IT Technical Support II Job at O2EPCM, Inc. dba O2 Engineering, Projects & Const

Overview

O2EPCM, Inc. is a prominent award-winning firm providing Professional, Technical, Consulting and Management Services in Planning, Design, Engineering and Construction. We are seeking a IT Technical Support II to join our team and contribute to ongoing success. Location: onsite in Los Angeles, CA. Status: Full-Time.

Position Title: IT Technical Support II

Salary Range: $97,000 - $106,000

Company: O2EPCM, Inc.

Responsibilities

• Follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents.
• Perform initial analysis, diagnosis and troubleshooting of events to ensure outages/incidents are resolved expeditiously.
• Manage staff onboarding and offboarding processes.
• Provide helpdesk support across IT functions for the Airport Development Group.
• Answer incoming customer emails to the Help Desk.
• Diagnose and troubleshoot system issues; determine severity, impact, and nature of incidents; escalate as needed.
• Communicate clearly with team members; submit tickets for new service or application requests in Freshdesk and IT Service-Now and related systems.
• Complete onboarding/offboarding functions for staff mobilized or demobilized.
• Perform hardware and software installations; oversee deployments and relocations of staff at various locations within the airport footprint.
• Provide IT support at Division-wide sponsored events and on-the-job training to new department staff.
• Provide computer orientation to new staff.
• Assist with hardware/software knowledge, PC hardware troubleshooting, and network infrastructure troubleshooting (LAN/WAN, IP, wireless, VPN).

Qualifications

• Bachelor’s degree in computer science or related field preferred or equivalent job experience of 10+ years.
• Must be able to lift at least 40 lbs.
• Ability to organize short- and long-term tasks and communicate status with clients and management.
• Effective oral and written communication skills; ability to convey complex issues to a non-technical audience.
• Ability to work with others and be a self-starter with a results-driven focus.
• Capability to assume additional responsibilities and manage data coordination and conversion projects.

Technical Skills

• Windows Operating Systems (Windows 10, 11): installation, configuration, administration, security patches, system updates, driver updates.
• Microsoft Office 365 Suite: deployment, troubleshooting, user support for standalone and Microsoft 365, core tools, OneDrive, Teams.
• Network Troubleshooting: identify and resolve LAN/WAN issues including cabling faults, switch/router configuration, IP conflicts; network performance and connectivity troubleshooting, including wireless and VPN.

Education/Training

• As noted above, Bachelor’s degree in computer science or related field preferred or equivalent 10+ years of experience.

Other Requirements

• May assume other duties as required/needed.
• May be required to work various shifts as needed.
• Candidate must be mobile to visit different sites on campus to provide technical support.

Application Process

Please note: if you move forward, you will be asked to provide the following:

• Most updated resume
• Certifications or licenses obtained
• 3-4 professional references
• Project list with values, dates, and company information

Benefits

• 100% paid base coverage (Health, Vision, & Dental insurance).
• 401(k)
• Paid Holidays, Sick Leave, Vacation
• EAP – Employee Assistance Program

O2EPCM, Inc. is committed to delivering innovative and sustainable solutions for a variety of projects.

NO PER DIEM. These are W2, long-term jobs with full benefits. NO relocation packages.