LifeWise Academy Support Center is hiring: IT Solutions Specialist in Hilliard

About Us

Decades ago, our nation systematically removed Bible education from the public school day. LifeWise Academy is bringing it back. Under a little-known Supreme Court ruling, LifeWise empowers communities to provide Bible education for their public school students DURING SCHOOL HOURS. Tens of thousands of public school students attend LifeWise Bible classes each week.

About You

You love Jesus. You love kids. You love finding solutions.

With a thorough attention to detail, you love seeing a problem come to resolution. The process of collaborating, researching and brainstorming with a team excites you, and your critical thinking skills are key to finding creative solutions. You are able to understand big picture concepts quickly and can apply those concepts throughout the entirety of a project.

At the end of the day, you are efficient, meticulous, creative and team oriented. Most importantly, you know this isn't just your career. It's a chance to do something meaningful. A chance to serve others. And a chance to make a life-changing impact on students with the Gospel.

About the Job

We are looking for a gospel-centered, highly motivated and detail-oriented Solutions Specialist to join our team. This full time position will operate in a hybrid capacity out of our Hilliard, OH office and focus on using our existing and future software to build solutions.

Job Responsibilities

• Collaborate with team members to develop processes to meet the needs of the organization
• Respond to questions regarding existing products and solutions
• Coordinate and effectively communicate questions and courses of action with internal IT staff
• Establish and maintain cross-divisional relationships to fully understand what solutions meet each division's needs
• Identify and effectively relay fixes both internally to the IT division, but also externally to other divisions based on personal analysis and research
• Use existing form-building software to modify, maintain and build forms across multiple divisions
• Troubleshoot technical issues to keep operations running smoothly
• Participate in modifying current software configuration and correcting errors, while actively seeking opportunities for product improvement and greater efficiency
• Answer IT questions and support tickets related to Salesforce and other online platforms
• Build and manage Salesforce dashboards and reports
• Attend weekly cross-divisional meetings to gain a full understanding of processes, needs, issues and working projects

Qualifications and Experience

• A mature personal Christian faith consistent with the LifeWise Academy Statement of Faith
• Possess an ever-evolving understanding of SAAS functionality (required)
• Excellent verbal and written communication skills (required)
• Advanced ability to anticipate, diagnose, and problem solve
• Ability to work with and effectively communicate with a team (required)
• Bachelor's degree in a related IT field (preferred)
• At least 3 years experience working in Salesforce (preferred)

Salary and Benefits

• From $70,000 per year
• Medical, dental, and vision coverage for qualified employees
• Retirement plan, including employer match
• Unlimited PTO for qualified employees

Every member is asked to complete a background check once every 3 years.