Veterinary Receptionist Job at Mission Pet Health in Harwood Heights

Overview

Companion Animal Hospital Norridge has an opportunity for a Part Time
Veterinary Receptionist (open to Full Time) to join our team!

At Companion Animal Hospital of Norridge, we proudly offer the latest and best in veterinary medicine, patient care, and customer service. Our hospital is equipped with advanced diagnostics for the most comprehensive medical and surgical care, and we have a board-certified diagnostic and surgical specialist available to help you with pet’s treatments. In addition to the skills of our team members and the technology we offer, we place a strong emphasis on providing thorough and compassionate care that will see your pet through a long and healthy life.

Location: 4321 N Harlem Ave, Norridge, IL 60706

Shift Details: Preferred Part Time, but open to Full Time

Compensation: $16.00 - $19.00/hour (based on experience)

Job Summary

The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

• Maintain and uphold the Core Values and Mission Statement of MVP.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; respond to inquiries about basic animal care, routine procedures, services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly; pull medical records as needed.
• Schedule appointments and surgeries according to hospital guidelines; make confirmation calls.
• Note in medical records the details of conversations including date, time, key points and required information.
• Enter accurate charges; explain invoices and echo doctors’ recommendations at checkout.
• Collect payment, process cards, handle cash, and verify IDs for checks.
• Verify eligibility of clients with charge accounts.
• Check and update medical and computer records for accurate client information.
• Fill prescription refill forms and provide routine administration instructions.
• Advise clients on flea/tick prevention, heartworm prevention, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

• Demonstrated commitment to MVP core values.
• Computer knowledge and ability to use email/internet.
• Working knowledge of veterinary terminology; ability to pronounce, spell, and know the meaning.
• Excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; exposure to emotional situations.
• Ability to display tact and respect with clients and team members under stress.
• Confident, calm, and professional demeanor with clients and staff.
• Genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values. Apply today for immediate consideration!

Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional details

• Seniority level - Entry level
• Employment type - Full-time
• Job function - Health Care Provider
• Industries - Veterinary Services