ektello
TEP Program Operations Associate
The TEP Program Operations Associate supports our Technical Education Program (TEP), an award-winning, corporate-sponsored initiative that delivers high-impact technical learning to employees through partnerships with top universities. As part of the Learning and Development “Engineering Training and Support” team, this role ensures smooth execution of academic programming, student engagement, university coordination, and operational logistics across multiple program cycles.
The associate plays a key role in managing course schedules, registration, advising, surveys, capstone projects, and reporting—each designed to support learner success and drive measurable business value. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, collaborative environment. They are committed to enabling employees to grow through flexible, distance-learning opportunities that align with our strategic goals.
Key Responsibilities
Course Planning & Registration • Maintain and update the Master Course Schedule (MCS), including 2–5 year projections • Build and revise Course Catalogs and Registration Forms • Update registration dates and student eligibility records • Conduct enrollment checks and ensure data accuracy • Support student registration • Support development and launch of new certificate and degree programs • Coordinate course offerings via the Request for Proposals (RFP) process (4x/year) • Administer and document academic policies and procedures • Support executive and university partnership reviews
Learner Experience, Engagement & Advising • Provide daily support via email, Teams, Slack, and Viva Engage • Advise students on admissions, registration, LOA, plan of study, and graduation • Respond to inquiries regarding program selection and university requirements • Guide learners through academic pathways and program milestones • Foster learner success through timely communication and personalized advising • Log and track student inquiries and compile service statistics • Support nomination and selection processes for funded organizations • Support curriculum development initiatives • Monitor shared mailboxes and distribute communications appropriately
Data & Reporting • Assist in statistical reporting of program metrics and operational performance • Contribute to curriculum reviews and quality assurance processes • Provide data and documentation for internal reports and presentations • Support TEP Sustainability reporting
Coordinate with Finance: Billing & Registrations • Reconcile TEP and university registration data to assist with invoice processing • Create and share registration-related expense forecasts with Global Talent Finance • Assist with billing issue resolution and ensure timely documentation • Monitor and report on operational and financial metrics
Graduation & Recognition Events • Coordinate logistics, communications, and media production for in-person graduation event • Compile graduate data and coordinate with Achievers and recognition teams • Support evet feasibility study and event costing
Student Records & Approvals • Process student approvals and maintain active student lists • Manage certificate and non-degree program approvals • Reconcile registration lists and maintain vital records and documentation
Marketing & Communications • Develop and implement strategies to increase program visibility • Host informational sessions and create promotional content • Maintain and update the TEP website, SharePoint, and Slack pages
Alumni Engagement • Maintain alumni database and facilitate alumni network activities • Conduct alumni feedback surveys (2–3 years post-graduation) • Track engagement metrics and support alumni communications
Reporting & Data Tools • Design and maintain PowerBI dashboards for program tracking • Create and manage web forms, reports, and site content • Document key university dates and maintain operational calendars • Support system change management and tool deployment
The TEP Program Operations Associate supports our Technical Education Program (TEP), an award-winning, corporate-sponsored initiative that delivers high-impact technical learning to employees through partnerships with top universities. As part of the Learning and Development “Engineering Training and Support” team, this role ensures smooth execution of academic programming, student engagement, university coordination, and operational logistics across multiple program cycles.
The associate plays a key role in managing course schedules, registration, advising, surveys, capstone projects, and reporting—each designed to support learner success and drive measurable business value. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, collaborative environment. They are committed to enabling employees to grow through flexible, distance-learning opportunities that align with our strategic goals.
Key Responsibilities
Course Planning & Registration • Maintain and update the Master Course Schedule (MCS), including 2–5 year projections • Build and revise Course Catalogs and Registration Forms • Update registration dates and student eligibility records • Conduct enrollment checks and ensure data accuracy • Support student registration • Support development and launch of new certificate and degree programs • Coordinate course offerings via the Request for Proposals (RFP) process (4x/year) • Administer and document academic policies and procedures • Support executive and university partnership reviews
Learner Experience, Engagement & Advising • Provide daily support via email, Teams, Slack, and Viva Engage • Advise students on admissions, registration, LOA, plan of study, and graduation • Respond to inquiries regarding program selection and university requirements • Guide learners through academic pathways and program milestones • Foster learner success through timely communication and personalized advising • Log and track student inquiries and compile service statistics • Support nomination and selection processes for funded organizations • Support curriculum development initiatives • Monitor shared mailboxes and distribute communications appropriately
Data & Reporting • Assist in statistical reporting of program metrics and operational performance • Contribute to curriculum reviews and quality assurance processes • Provide data and documentation for internal reports and presentations • Support TEP Sustainability reporting
Coordinate with Finance: Billing & Registrations • Reconcile TEP and university registration data to assist with invoice processing • Create and share registration-related expense forecasts with Global Talent Finance • Assist with billing issue resolution and ensure timely documentation • Monitor and report on operational and financial metrics
Graduation & Recognition Events • Coordinate logistics, communications, and media production for in-person graduation event • Compile graduate data and coordinate with Achievers and recognition teams • Support evet feasibility study and event costing
Student Records & Approvals • Process student approvals and maintain active student lists • Manage certificate and non-degree program approvals • Reconcile registration lists and maintain vital records and documentation
Marketing & Communications • Develop and implement strategies to increase program visibility • Host informational sessions and create promotional content • Maintain and update the TEP website, SharePoint, and Slack pages
Alumni Engagement • Maintain alumni database and facilitate alumni network activities • Conduct alumni feedback surveys (2–3 years post-graduation) • Track engagement metrics and support alumni communications
Reporting & Data Tools • Design and maintain PowerBI dashboards for program tracking • Create and manage web forms, reports, and site content • Document key university dates and maintain operational calendars • Support system change management and tool deployment