Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Customer Service team and bring your passion and talent to work.
As a key member of our regional team, you’ll play an important role in delivering outstanding customer service to both our internal and external customers. You’ll work closely with colleagues to anticipate customer needs, coordinate resources, and provide proactive solutions—helping to create a positive experience every step of the way. By ensuring our customers receive top-notch support, you’ll also help drive sales and identify opportunities for cross-selling when they arise. You’ll be actively involved with our Sales Support Helpdesk, serving as the go-to person for any sales-related questions and making a real difference in our customers’ journeys.
How will you make an impact?
- Serve as an escalation point to resolve internal and external customer issues
- Ability to Cross or Upsell to customer routinely offering insights into Tecan products & services
- Follow up and provide ongoing dialog to Sales representatives & customers
- Incorporates Tecan’s Vision & Values in business activities
- Represents Customer Service as part of the Regional Team
- Anticipate customer impact for known issues and mitigate
- Serves as the first escalation point for issues that may arise from internal or external customers
- Coordinates internal resources amongst various departments to respond to customer requests
- Ability to cross or upsell to customers routinely by offing insights into Tecan products and services.
- Keeps abreast of the latest product information to be able to inform colleagues and customers as required
- Strong Customer service skill set and Survey for customer feedback
- Ability to survey for customer feedback
- Assists with processing quotations, sales orders and directly addressing customer inquiries
- Handles essential tasks as assigned, and responds to change productively
- Ability to adapt to a changing work schedule when needed
- Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns
- Provides feedback in the competency of input from Sales force.
- Resolving internal and external inquires related to pre & post-sale processes
Your Background.
- BS degree in Life Sciences or a related field preferred.
- Experience with Tecan products helpful.
- 1-2 years automation/instrumentation experience desired.
- Practical knowledge of MS Office, Excel and accounting systems
- Excellent written and oral communication skills.
- Strong organizational skills
- Strong SAP ERP skills
- Has the ability to fully grasp Tecan products, applications and software knowledge
We’re not just looking for hard skills: We’re looking for people who bring their passion and talent to work.
What you bring.
- High Emotional Intelligence
- Ability to manage time effectively
- Dependable
- Ability to prioritize
- Strong attention to detail required
- Ability to work well under pressure, to multitask
- High level of commitment and initiative
- A desire to make the difference
- Proven team player
- Works in harmony with fellow co-workers and good work ethic
What makes working at Tecan unique.
- The chance to make it count and to have an impact on the world of tomorrow
- Working in an international and diverse environment
- The chance to grow your career within the company
- Feel empowered by our strong and unique company culture
- Comprehensive compensation and benefits package
What we offer.
- Medical, Dental, and Vision, effective on your first day
- Health Reimbursement Account
- Health Savings Account
- 401(k) Employer match on employee's first 6%contributions; no vesting period
- Long/Short-term disability insurance
- Employee Assistance Program (EAP)
- Accident, Critical Illness, & Hospital Indemnity
- Legal Shield/Identity Shield
- Pet Insurance
Join Tecan, a great place to work! Read about our recent certification from Great Place to Work .
Our purpose.
At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.
Stay unique and make it count.
Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.
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