Patient Administrative Assistant Job at Monument Staffing in Boston

The Patient Administrative Assistant will ensure efficient operation of the healthcare facility and assist with direct patient services.

Their duties and responsibilities include:

• Answer and direct phone calls in a polite and friendly manner
• Register new patients and update existing patient demographics by collecting patient detailed information
• Schedule and confirm patient appointments, follow-ups, and procedures
• Process patient billing and payments
• Organize and maintain patient waiting areas as well as office files and records
• Assist patients with forms and paperwork, explaining procedures, and answering questions
• Communicate with healthcare professionals and patients regarding appointments, cancellations, and rescheduling
• Ensure compliance with medical laws and regulations
• Order office supplies and maintain inventory
• Coordinate with insurance companies for claim management and patient insurance verification
• Maintain patient confidentiality, following HIPAA guidelines

Qualifications

A bachelor's degree is required

• 1-2 years of work experience as a Healthcare Administrative Assistant or similar role
• Knowledge of healthcare systems and medical terminologies
• Understanding of medical billing procedures
• Proficient in MS Office (MS Excel and MS Outlook, in particular)
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities