Janko Hospitality
Impact Task Force Manager- Hospitality
Janko Hospitality, Itasca, Illinois, United States, 60143
Job Description
Job Description
IMPACT TASK FORCE MANAGER
Reports to: Regional Directors of Operations Department: A&G
WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
BENEFITS Competitive compensation package Full benefits package, including 401K with matching and paid time off from Day 1 Growth company focused on expansion through strategic acquisition and development Hotel discounts at locations worldwide.
JOB DESCRIPTION The
Impact Task Force Manager
plays a vital role in ensuring operational continuity, excellence, and leadership support across the Janko Hospitality portfolio. This position as an
Impact General Manager , must step in during property leadership vacancies or performance transitions. The individual in this role must be capable of leading day-to-day operations while executing Janko’s service standards, policies, and strategic objectives. With a focus on guest satisfaction, team development, financial performance, and process improvement, the Impact Operations Manager supports the broader goals of the organization while modeling strong, ethical leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES Lead all aspects of hotel operations during bench assignments, ensuring smooth day-to-day functionality. Maintain compliance with all SOPs, brand standards, policies, and procedures. Respond promptly to guest concerns, ensuring effective service recovery processes are followed. Analyze and react to financial data, including P&L statements, forecasts, and budget variances. Collaborate with Revenue Management and Sales teams to optimize yield and maximize profitability. Meet all internal reporting deadlines—daily, weekly, and monthly. Develop and implement strategic short- and long-term plans for property performance improvement. Conduct regular property walks to ensure operational standards, cleanliness, and safety compliance. Actively coach and mentor property-level managers and associates. Maintain clear, consistent communication with corporate leadership, property teams, and ownership. Promote and lead a culture of continuous improvement and service excellence. Ensure occupational health, fire, life safety, and regulatory standards are strictly enforced. Model a leadership style rooted in integrity, communication, and accountability. Travel frequently is based on business needs, must be able to travel on short notice. Property assignments can be several days to several weeks at a time and will require onsite presence, including overnight stays. Must maintain flexibility regarding travel schedule and duration. Performs other duties as identified or assigned.
QUALIFICATIONS Strong ethical standards and professional demeanor. Demonstrated leadership and team-building skills. Effective communicator with strong interpersonal and training capabilities. Highly organized with excellent time management skills. Strong business and financial acumen with analytical problem-solving ability. Ability to adapt quickly and lead effectively in diverse property environments. Customer-focused mindset with a commitment to service excellence. Familiarity with brand guest satisfaction systems and metrics across multiple flags (e.g., Marriott, Hilton, IHG). Proficient in hotel technology platforms (PMS, labor management, financial systems). EDUCATION AND/OR EXPERIENCE Degree in Hospitality Management or Business preferred, but not required based on experience. Minimum 5+ years of leadership experience in hotel operations. Experience in service training and/or brand development is a plus. Background in managing budgets, financial reporting, and internal controls.
Job Description
IMPACT TASK FORCE MANAGER
Reports to: Regional Directors of Operations Department: A&G
WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
BENEFITS Competitive compensation package Full benefits package, including 401K with matching and paid time off from Day 1 Growth company focused on expansion through strategic acquisition and development Hotel discounts at locations worldwide.
JOB DESCRIPTION The
Impact Task Force Manager
plays a vital role in ensuring operational continuity, excellence, and leadership support across the Janko Hospitality portfolio. This position as an
Impact General Manager , must step in during property leadership vacancies or performance transitions. The individual in this role must be capable of leading day-to-day operations while executing Janko’s service standards, policies, and strategic objectives. With a focus on guest satisfaction, team development, financial performance, and process improvement, the Impact Operations Manager supports the broader goals of the organization while modeling strong, ethical leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES Lead all aspects of hotel operations during bench assignments, ensuring smooth day-to-day functionality. Maintain compliance with all SOPs, brand standards, policies, and procedures. Respond promptly to guest concerns, ensuring effective service recovery processes are followed. Analyze and react to financial data, including P&L statements, forecasts, and budget variances. Collaborate with Revenue Management and Sales teams to optimize yield and maximize profitability. Meet all internal reporting deadlines—daily, weekly, and monthly. Develop and implement strategic short- and long-term plans for property performance improvement. Conduct regular property walks to ensure operational standards, cleanliness, and safety compliance. Actively coach and mentor property-level managers and associates. Maintain clear, consistent communication with corporate leadership, property teams, and ownership. Promote and lead a culture of continuous improvement and service excellence. Ensure occupational health, fire, life safety, and regulatory standards are strictly enforced. Model a leadership style rooted in integrity, communication, and accountability. Travel frequently is based on business needs, must be able to travel on short notice. Property assignments can be several days to several weeks at a time and will require onsite presence, including overnight stays. Must maintain flexibility regarding travel schedule and duration. Performs other duties as identified or assigned.
QUALIFICATIONS Strong ethical standards and professional demeanor. Demonstrated leadership and team-building skills. Effective communicator with strong interpersonal and training capabilities. Highly organized with excellent time management skills. Strong business and financial acumen with analytical problem-solving ability. Ability to adapt quickly and lead effectively in diverse property environments. Customer-focused mindset with a commitment to service excellence. Familiarity with brand guest satisfaction systems and metrics across multiple flags (e.g., Marriott, Hilton, IHG). Proficient in hotel technology platforms (PMS, labor management, financial systems). EDUCATION AND/OR EXPERIENCE Degree in Hospitality Management or Business preferred, but not required based on experience. Minimum 5+ years of leadership experience in hotel operations. Experience in service training and/or brand development is a plus. Background in managing budgets, financial reporting, and internal controls.