Bestlaminate is hiring: Customer Support Specialist in Willoughby

As a Customer Service Specialist, you will be the first point of contact for our customers. You will communicate by phone, email, chat, and in person. From answering product questions to guiding customers through purchases, you will play a critical role in delivering an outstanding experience. This cross functional role combines customer service and sales, giving you the chance to grow professionally while making a direct impact on our success.

What You’ll Do

• Assist customers by phone, email, chat, and in person
• Provide knowledgeable answers on product features, pricing, and availability
• Create estimates, process orders, and track shipments
• Handle inquiries about returns, exchanges, warranties, and complaints with professionalism
• Maintain accurate customer records and update account information
• Meet individual and team sales and service goals, generating leads when possible
• Follow company communication standards while working independently
• Work flexible shifts, including weekends and holidays when needed

What We’re Looking For

• Education: High school diploma required, Bachelor’s degree preferred
• Experience: Previous customer service, call center, or collections experience

Skills:

• Strong verbal and written communication
• Proficient computer skills, MS Office required, NetSuite experience a plus
• Ability to handle a high volume of calls and emails daily
• Team oriented with excellent organizational and time management skills
• Analytical, detail oriented, and resourceful
• Positive mindset with patience and empathy

Note: Employment offers are contingent on passing a background check and drug test.

Benefits:

• Competitive compensation with a commission plan
• Annual performance review and bonus
• Health Insurance - Health, Dental, Vision, Life Insurance
• Paid time off and paid holidays
• Employee discount on our products
• Complimentary catering when sales goals are accomplished

The typical pay range for this role is $17-25 per hour plus commission. Compensation is based on experience, skills, and qualifications.

Why BestLaminate?

Since 2003, BestLaminate has been a family owned business with a passion for flooring. We have grown into one of the nation’s leading online retailers by staying true to our values.

• Family: Treat each other with respect, compassion, and support
• Passion: Go above and beyond for our customers
• Integrity: Lead with honesty and fairness
• Energy: Stay motivated and positive at work
• Innovation: Always strive for improvement

We have sold millions of square feet of flooring nationwide, and this is only the beginning. Join us as we continue to expand and build the future of flooring retail.