RLDatix
Senior Manager, Customer Success (Enterprise)
RLDatix, Chicago, Illinois, United States, 60606
Job Description
Job Description $120,000-$160,000
Sr. Manager, Customer Success (Enterprise) | Customer Success | North America | Remote
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a Sr. Manager, Customer Success (Enterprise) to join our newly formed Customer Success team, so that we can empower healthcare organizations to fully realize the value of RLDatix solutions and improve safety and outcomes across the enterprise. The Sr. Manager, Customer Success (Enterprise) will lead and coach a team of Customer Success Managers (CSMs) to drive customer satisfaction, product adoption, retention, and expansion across our largest and most strategic enterprise accounts.
How You’ll Spend Your Time Lead and coach a team of Enterprise CSMs to support strategic healthcare customers across North America and ensure their success
Manage team capacity, assignments, and performance to deliver consistent, high-quality experiences across the enterprise customer base
Hold and manage your own book of strategic enterprise accounts, driving adoption, outcomes, and retention through direct engagement
Collaborate cross-functionally with Sales, Product, Support, and Services teams in order to drive strategic engagement and business outcomes
Monitor and improve key customer success metrics, including product adoption, health scores, satisfaction, renewals, and expansion
What Kind of Things We’re Most Interested in You Having 8+ years of experience in Customer Success within a healthcare SaaS company
Proven experience managing and developing a team, including performance management and coaching
Proven success in managing strategic, high-value enterprise customer relationships within a fast-paced SaaS environment
Deep understanding of hospitals, healthcare operations, and the challenges faced by provider organizations
In-depth knowledge on how to drive customer outcomes, product adoption, and retention strategies
Sincere interest in joining a newly forming function, with the ability to operate in ambiguity and create scalable processes
Ability to commute to client sites or company meetings as needed within North America (passport required)
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to
accessibility@rldatix.com. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Job Description $120,000-$160,000
Sr. Manager, Customer Success (Enterprise) | Customer Success | North America | Remote
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a Sr. Manager, Customer Success (Enterprise) to join our newly formed Customer Success team, so that we can empower healthcare organizations to fully realize the value of RLDatix solutions and improve safety and outcomes across the enterprise. The Sr. Manager, Customer Success (Enterprise) will lead and coach a team of Customer Success Managers (CSMs) to drive customer satisfaction, product adoption, retention, and expansion across our largest and most strategic enterprise accounts.
How You’ll Spend Your Time Lead and coach a team of Enterprise CSMs to support strategic healthcare customers across North America and ensure their success
Manage team capacity, assignments, and performance to deliver consistent, high-quality experiences across the enterprise customer base
Hold and manage your own book of strategic enterprise accounts, driving adoption, outcomes, and retention through direct engagement
Collaborate cross-functionally with Sales, Product, Support, and Services teams in order to drive strategic engagement and business outcomes
Monitor and improve key customer success metrics, including product adoption, health scores, satisfaction, renewals, and expansion
What Kind of Things We’re Most Interested in You Having 8+ years of experience in Customer Success within a healthcare SaaS company
Proven experience managing and developing a team, including performance management and coaching
Proven success in managing strategic, high-value enterprise customer relationships within a fast-paced SaaS environment
Deep understanding of hospitals, healthcare operations, and the challenges faced by provider organizations
In-depth knowledge on how to drive customer outcomes, product adoption, and retention strategies
Sincere interest in joining a newly forming function, with the ability to operate in ambiguity and create scalable processes
Ability to commute to client sites or company meetings as needed within North America (passport required)
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to
accessibility@rldatix.com. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.