Information Technology Help Desk Technician

Job Title: IT Help Desk Technician Location: South Jordan, UT 84095 We're looking for a reliable IT Help Desk Technician to join our team! In this on-site role, you'll provide phone and chat-based support for end users, troubleshoot technical issues, and ensure accurate ticket documentation. Key Responsibilities: • Provide first-level IT support via phone and live chat • Troubleshoot hardware, software, and network issues • Document all support interactions in the ticketing system • Escalate issues when necessary and follow up with users • Maintain a high level of professionalism and customer service Qualifications: • High school diploma or GED (required) • 2–5 years of IT support or customer service experience (preferred) • Strong communication and problem-solving skills • Ability to multitask and work under pressure • Familiarity with Windows systems and basic IT tools